Under the direction of the Operations Manager, this individual will be responsible for overseeing day-to-day operations on a shift basis at the site level while establishing a safe and welcoming work environment for all team members. The Relief Gaming Manager will ensure adherence to all policies and procedures, motivate, and lead by example, and provide an environment conducive to learning. The successful candidate will also develop performance objectives and deliver performance evaluations for direct reports. In addition, this individual will implement all new initiatives as directed and actively participate in the recruitment and hiring process.
DUTIES/RESPONSIBILITIES:
- Providing leadership, direction and mentoring to slot, F&B, and cage operations at the site level as well as developing performance objectives and delivering performance evaluations for direct reports
- Upholds exceptional Guest Services at all times
- Assist in developing operations promotions and scheduling
- Supports F&B Operations as needed
- Review revenue and labour reports; makes recommendations on opportunities for efficiencies.
- Training team members
- Prepare and submit slots reports.
- Managing team members’ performance and attendance
- Inspecting the gaming floor for repair, maintenance and facilities reporting
- Liaising and communicating effectively with all appropriate operational departments
- Developing and cultivating strong working relationships with all stakeholders: guests, ownership and team members
- Effectively conflict management with guests and team members
- Verifying requests for fills, credits and inventories
- Ensuring compliance with licensing laws, health and safety and other statutory regulations
- Performing other duties as assigned or directed
EDUCATION /QUALIFICATIONS
- Minimum of 2 years’ experience in gaming management (either in slots, Cage or Table Games)
- High School Diploma; Post Secondary education or a suitable combination of education and experience an asset
- Full availability to work full time, with flexibility for scheduling
- Knowledge of all games and gaming industry standards
- Must have superior verbal and written communication skills; problem solving abilities
- Computer literacy in MS Office
- A willingness to learn, develop and achieve new skills for personal and professional development
- The ability to successfully obtain or maintain a criminal record and credit check through the Gaming Policy and Enforcement Branch (GPEB)
- Proven leadership, managerial and motivational skills.
- Able to manage a large variety of projects and tasks simultaneously.
- An understanding of the close working relationship with BCLC technical staff and a thorough knowledge of the BCLC Policy & Procedures as they apply to machine gaming.
- A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence
WORK ENVIRONMENT CONSIDERATIONS
- Regular casino environment, standing for long periods of time and non-traditional work hours - weekends and nights will be required.
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