APS Lead
Location: Montreal, Canada
The purpose of this job is to manage and support all aspects of IBM Sterling Connect Direct, Axway Transfer CFT and Secure transport administration.
This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Reports (IRs) and/or proactive needs for business.
Main Responsibilities:
- Configuration, implementation and support of at least 2 out of the following products: IBM Sterling Connect Direct, Axway Transfer CFT and Axway Secure transport.
- Understand business requirements and design solutions accordingly
- Ensure quality standards in release
- Work with External partners/Vendors to resolve issues or to implement new flows.
- Perform root cause analysis for P1/P2/P3 and P4 incidents and/or proactively based on business needs
- Follow the required policies and procedures for the incident, problem and change management
- Ensure service performance expectations are met with service levels and quality
Qualifications we seek in you!
Minimum Qualifications
Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.
Or
A degree in Computer Science, IT, Systems Engineering or a related qualification.
Required Skills:
- Knowledgeable about the Product Architecture
- Hands-on experience with at least 2 out of the following products: Connect Direct, Axway Transfer CFT and Secure transport installation, configuration and disaster recovery procedures
- Has worked on Patching and Migrations
- Has Supported the products as an L3
- Must have good troubleshooting and analytical skills
- Excellent communication skills (verbal and written)
- High energy, results driven person with strong interpersonal skills
- Able to work under minimal supervision
Preferred/Desired Skills:
- Capital Markets Domain knowledge is preferred
- Knowledge of Information Technology Infrastructure Library (ITIL), integration across IPC (Incident, Problem & Change Management)
- Knowledge about other products like Control-M, MQSeries and/or NetBackup is preferred.
- Shell/Python Scripting proficiency
Performance Goals
- Meet defined Service Level Agreements (SLAs) and Key Performance Indicators (KPI) related to production support.
- Improvements and optimizations to stabilize the environment
Specific features of the activity
- Resource is required to work from Montreal, QC
- Resource should be open to work in Early Morning/Late Morning Shifts
- Resource should be keen to learn newer things related to technology and domain
- Resource should be energetic and passionate to drive results for business needs and personal growth in technology and/domain knowledge
Job Types: Full-time, Permanent
Pay: $60.00-$61.00 per hour
Experience:
- API: 4 years (required)
- IBM Sterling Connect Direct: 4 years (required)
- Axway Transfer CFT: 4 years (required)
- Axway Secure transport: 4 years (required)
