Reporting To: Manager, Customer Service Administration
Full-Time/Part- Time: 18-month contract
Posting Date: June 4, 2025
Closing Date: June 18, 2025
Hours of Work: 8:30 a.m. – 5:00 p.m.
Grade: 6.5
Office Location: Downtown Toronto Great location! Steps away from the main public transit station
What we offer:
Highly competitive compensation package which includes base salary, bonus, benefits, and career advancement opportunities!
- Eligibility for benefits is dependent on the terms of employment
The Customer Service Administrator is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.
- Process various requests received by fax, email, or chat
- Identify and process requests in a timely fashion
- Confirm processed requests to clients and brokers in a timely fashion
- Provide payout penalty quotes to brokers and clients
- Prepare Mortgage Assumption Statements
- Prepare accurate assumption statements
- Follow-up with Solicitor for receipt of completed assumption documents
- Input accurate new account information into the mortgage system
- Assist other departments within Residential Administration when needed
- Distribute requests to the corresponding departments
- Follow-up with client to confirm resolution and customer satisfaction
- Complete special projects as assigned by Management
- Adheres to policies/procedures to ensure AML requirements are met, when applicable
- Completion of Post-secondary education and/or equivalent work experience required
- Mortgage experience an asset
- Competency in MS Office; capacity to learn new technologies/systems
- Office environment
- Periods of high volume with tight timelines
- Long periods of stationary position/sitting
- Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
- Long periods of time in viewing a computer screen
- Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program
- Competitive Compensation
- Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
- Hybrid working environment
- Extensive training programs to set our employees up for success
- Modern office environment conducive to collaboration
- Supportive teamwork culture
- Opportunities to give back to the communities and work through events focused on a variety of charities
- Ongoing social events throughout the year
Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.
First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.
We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.
First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at [email protected] should you need an accommodation at any point in the recruitment process.
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