What We Offer
Competitive pay
Health & dental benefits
RRSP matching
Paid vacation & sick days
Career development opportunities
Supportive, team-focused environment
Work-life balance
Meaningful, community-based work
Key Responsibilities
General Administration- Act as a Christenson Communities Brand Ambassador by providing information about services, amenities, and community features.
- Maintain professional and collaborative relationships with residents, families, staff, external service providers, and healthcare professionals.
- Greet residents and visitors, respond to inquiries, grant access to the building, and direct individuals appropriately.
- Take minutes for committee meetings, councils, and resident services meetings; maintain and update relevant binders.
- Direct resident or family concerns to the appropriate parties (e.g., nursing team, DOC, AHS Case Manager).
- Ensure clear and regular communication to residents and families (e.g., welcome packages, newsletters, notices, menus, recreation calendars).
- Maintain a clean, organized, and efficient work environment.
- Update administrative resources such as policy and emergency binders as needed.
Resident Services
- Support the sales process by responding to inquiries, conducting tours, and updating CRM systems (e.g., PipeDrive).
- Coordinate move-ins and move-outs, including walk-throughs, termination notices, suite inspections, and elevator bookings.
- Prepare welcome packages and conduct emergency preparedness reviews with new residents.
- Support resident transitions by assessing needs and coordinating internal or external services as required.
- Perform suite checks and manage mail for residents on extended absences.
- Update resident records in Yardi (contact info, photos, etc.).
Building Operations
- Oversee suite turnover and coordinate contractor scheduling for maintenance and renovations.
- Respond to property-related emergencies and liaise with the Executive Director, resident families, and contractors as needed.
- Maintain detailed unit records, including maintenance history and parking allocations.
- Manage FOB and key distribution.
- Enter and manage work orders in Yardi for both common areas and individual suites.
Staff Management Support
- Maintain up-to-date and accurate employee records and personnel files.
- Assist with onboarding new employees, including processing documentation, conducting orientations, and coordinating with payroll and benefits.
- Submit and track payroll for hourly employees.
- Serve as the primary contact for staff requiring assistance with the UKG app or other administrative tools.
Qualifications
- High School Diploma required.
- Post-secondary education in business administration or a related field is an asset.
- Minimum two years of experience in office administration.
- Excellent communication and interpersonal skills.
- Strong ability to work independently and collaboratively.
- Intermediate proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
- Demonstrated excellence in customer service and relationship building.
- Strong organizational and multi-tasking abilities with a high attention to detail.
- Ability to handle confidential matters with tact and professionalism.
- A caring and service-oriented attitude.
Other Bona-Fide Occupational Requirements
A current and clear Criminal Records Check with Vulnerable Sector Search is required for all new site-based employees.
Disclaimer
This job description indicates representative responsibilities and specifications of the position only and should not be considered to necessarily represent all responsibilities and specifications of the position. The incumbent may perform other duties as assigned, which are not specified in this description. A review and update of this job description will take place at the yearly performance review.
