Admin Assistant Manager

Job Summary:
We are seeking a Sales Operations Assistant Admin Manager who leads with a strong commitment to team support, embraces leadership opportunities, and is passionate about developing and empowering their team.

This role is responsible for leading a team of administrative professionals, including managing lead distribution within the sales organization. The ideal candidate will contribute to team success while maintaining an enterprise-wide perspective and applying strategic, critical thinking to business decisions.

Success in this role requires strong alignment with our sales strategy and a deep commitment to Vail Resorts’ vision, mission, and strategic priorities. We are looking for a dynamic, proactive leader who demonstrates agility, adaptability, and a collaborative mindset

Job Specifications:

• Starting Wage: $56,485 - $64,000 + Sales Incentive Plan

• Employment Type: Year Round

• Shift Type: Full Time hours available

• Minimum Age: At least 18 years of age

• Housing Availability: No

Job Responsibilities:

• Lead and develop a productive team of admins and lead catchers, fostering talent and performance in a fast-paced environment.

• Promote a collaborative, inclusive team environment while championing leadership and innovation across the enterprise.

• Provide exceptional service to internal and external stakeholders with a strong emphasis on professionalism and responsiveness.

• Support the Admin Manager with Opex and Sales Enterprise budgets, including the micropool, ensuring financial accuracy and strategic allocation of resources.

• Maintain critical sales systems and provide ongoing training and support to ensure effective use of tools and best practices.

• Organize and maintain files, folders, and resources for the entire sales organization for streamlined access and accuracy.

• Create and manage resources for the lead catch team, adapting to changing conditions and business needs.

• Establish and maintain Standard Operating Procedures (SOPs) through critical thinking and problem- solving.

• Conduct regular quality assurance checks and maintain high standards of data integrity.

• Prioritize and manage multiple high-impact projects simultaneously, while confidently de-prioritizing lower-value tasks.

• Oversee centralized project support for the enterprise-wide Group & Travel Partner Sales organization.

• Execute administrative functions including turnovers, DocuSigns, RPOS numbers, comp tickets and rooms, and processing group deposits.

• Draft and distribute resort-wide communications such as updates, memos, site alerts, and internal event information.

• Actively participate in weekly team and cross-departmental meetings.

• Take on additional duties and projects as assigned to support the broader Sales Enterprise goals

Job Qualifications:

• College degree preferred (considered an asset but not required)

• Minimum of 2 years of relevant experience or equivalent education, including demonstrated leadership experience.

• Previous office/administrative or sales/conference/event planning experience preferred

• Exceptional organizational, administrative, and communication skills, with meticulous attention to detail in both verbal and written forms

• Creative, big-picture thinker with innovative problem-solving ability

• Ability to work independently and make sound decisions

• Collaborative and empathetic team player with strong interpersonal skills, proven ability to build productive partnerships, influence diverse stakeholders, and perform effectively under pressure in fast- paced environments

• Demonstrates professionalism, confidentiality, and good judgment

• Committed to fostering an inclusive environment and valuing diverse perspectives.

• Experience with the following systems preferred:
  o Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), SharePoint, and Smartsheet
  o Delphi FDC / Salesforce
  o Vail Resorts business systems (e.g., Success Factors, Peoplesoft, IT Support Centre)

• Proficient in both spoken and written English

• Demonstrated alignment with core values: serve others, do right, drive value, do good, be safe

• Required to complete a satisfactory criminal record check

• Company-use computer provided (note: additional screens not included)

• Optional phone plan available (at employee’s cost)