Accounts Receivable Clerk

• Answer all incoming customer phone calls and emails and complete customer requests
• Contact all customers with an outstanding balance with the intention of clearing past due amounts, make payment arrangements as needed
• Perform outbound collection calls for customers that are 90-150+ days past due
• Assist branches with 30-89 days past due as time permits
• Make small adjustments as needed, request refunds as detailed in refund policy
• Assist branches with billing discrepancies, when requested
• Review accounts on credit hold for release as requested by branches
• Post and reconcile customer payments to accounts; credit card, cheques, online/EFT 
• Monitor and proactively inform management of delinquent accounts which require further action
• Update customer information and contact information as needed (PAP/EFT) 
• Investigate and correct address for undeliverable customer emails
• Properly code accounts as needed to comply with CCA requirements
• Print/email and distribute daily, weekly, and monthly invoices, statements and past due notices
• Print and distribute miscellaneous reports, as requested
• Assist in supporting any audit requirements, as necessary
• Maintain collection goals and general A/R performance levels
• Ensure the strict confidentiality and privacy of financial records as they relate to the organization and its customers
• Other related duties as assigned

• High School Diploma required
• Strong diplomatic, negotiation, and conflict resolution skills to handle late payments and delinquent accounts
• Strong computer skills with focus on Microsoft programs (Excel, Outlook, Word, etc.)
• Ability to meet deadlines and work in a fast-paced environment
• Effective attention to detail and a high degree of accuracy
• Strong work ethic and positive team attitude
• Able to effectively communicate both verbally and in writing
• Able to develop effective working relationships with co-workers and external customers

• Sedentary physical demand level
• Hand and finger dexterity is required
• Occasional standing and walking about the office are required
• Limited bending, light lifting, stretching, twisting, or climbing is required 

• Compensation
  • Hourly base pay 
  • Employee referral bonus
  • Annual performance review (potential pay increase)
• Benefits
  • Dental care
  • Extended health care
  • Life insurance
  • Vision care
  • Employee assistance program
  • RRSP match (after three months)
• Work/Life Balance
  • No weekends! No late nights!
  • Monday through Friday
  • Paid time off 
  • Paid holidays
• Training
  • Paid Culligan training
• Direct Career Tracks: We love to promote from within!
  • Office Manager
  • Sales Representative
  • Management
• Additional Perks
  • Employee discounts
• Supportive Workplace
  • Non-toxic work environment
  • Open door policy with management
  • Company lunches, dinners, and parties!

• As the leading quality water expert, Culligan is committed to help individuals, families and communities in need of clean, safe water.

• Courage to do the right thing. We value and embrace diversity and respect every individual. We act ethically in our business practices, and we make sustainability a key focus of everything we do.

About Culligan

Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.

Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.

This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.