Ready for a Challenge?
Born in the Prairies, now part of a worldwide network, SKIP is a tech company with an entrepreneurial spirit and the drive to be the best. We're a people-first, collaborative company with a fun, dynamic and innovative environment. Our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, grabbing some groceries or sunscreen, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this role
The Account Manager will serve as the primary point of contact for restaurant partners, ensuring their success on our platform. The role focuses on driving partner engagement, optimizing discoverability, and improving restaurant revenue by increasing order value (OV). The ideal candidate will be proactive in managing partner relationships, reducing churn, and collaborating with cross-functional teams to meet business goals.
Location: Edmonton
Reporting to: Restaurant Success Manager
These are some of the key ingredients to the role:
- Partner Relationship Management: Act as the primary contact for restaurant partners, addressing their concerns and fostering long-term relationships.
- Maximize Partner Discoverability: Work with marketing and product teams to improve restaurant visibility through SEO, ads, and promotions, ensuring restaurants appear in relevant search results.
- Revenue Growth & Optimization: Analyze sales data, implement strategies to increase Average Order Value (AOV), and utilize platform tools to drive repeat business and higher spending.
- Churn Reduction: Identify at-risk accounts, improve partner satisfaction, and provide training to reduce churn and enhance retention.
- Collaborative Problem Solving: Collaborate with cross-functional teams to address partner needs, improve the platform, and support new product rollouts.
- Ongoing Partner Support: Provide continuous support and guidance to partners, ensuring they maximize the platform's features and services to grow their business.
What will you bring to the table?
- Sales Ability: Strong skills in driving sales and achieving ambitious targets.
- Adaptability: Ability to adjust to changing circumstances and challenges in a dynamic environment.
- Building Positive Work Relationships: Foster collaboration and positive connections with colleagues and partners.
- Communication: World-class communication skills, both verbal and written, to engage effectively with others.
- Decision Making: Strong decision-making ability based on data and insights.
- Required Skills & Knowledge: Post-secondary degree or equivalent, B2B experience, and data analysis capabilities.
- Additional Requirements: Must hold a valid driver's license
What It's Like To Work At SKIP:
SKIP is the kind of workplace that garnered a “Top Places to Work in Manitoba” and it was no small coincidence. We set out to make this a place our employees are proud to tell their family and anyone who will listen that they work here. Skip team members feel pride knowing their input and uniqueness are not only embraced but make an impact on a major Canadian company and its satisfied customers. As the company grows, so do you — you meet and surpass new challenges every day.
That’s just a small taste of what it’s like to work at one of Canada’s leading tech companies. If you’re hungry for opportunity, growth, and something meaningful in a dynamic, fun and challenging environment with global impact, we’d love to hear from you.
SKIP is proud to be an Equal Opportunity employer. Boxes are for pizza, not people. So however you identify and whoever you love, you are free to be you at SKIP.
We are committed to fostering a diverse and inclusive environment where all employees feel they truly belong and where everyone is included, seen, heard and respected.
In keeping with our values, all applicants will receive consideration for employment regardless of: gender identity or expression, sexual orientation, race, ancestry, national origin, religion, age, marital/domestic partner status, (dis)ability, neurodivergence, or any other characteristic protected by law. Should you require any accommodations throughout the hiring process, we encourage you to reach out to your talent acquisition specialist.
Note: All employees will be asked to sign a Consent for Disclosure of Personal Information in order to complete a background check. Job offers will be conditional upon results that the Company determines to be satisfactory.
#LI-OF1
