Company Description
At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.
MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.
We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.
Job Description
As a part of the Membership Team, you will be responsible for establishing, retaining relationships and driving new sales revenue through a dedicated book of business. This book of business will be primarily focused on lower bowl Toronto Maple Leafs Member accounts. You will be accountable for renewing your Member book of business to achieve league-leading retention rates. As part of the team, you will also be responsible for supporting the achievement of our annual department objectives and helping support other projects. The successful candidate should have an innovative mindset that is able to problem-solve and succeed in a fast-paced environment.
- Meet or exceed renewal targets during all annual retention campaigns.
- Meet or exceed all hustle and accountability targets on the membership dashboard.
- Provide exceptional service through inbound and outbound calling campaigns and client meetings.
- Maintain established client relationships, servicing all existing Member accounts.
- Drive an emotional connection between Members and our brands through supporting the ideation, development, and execution of engagement programs.
- Support to all other service initiatives and programs as required, including but not limited to the game day duties, Member gifting, and various Member networking events both in and out of the venue.
- In addition to servicing Members, you will play a key role in helping achieve sales revenue targets across all MLSE properties.
- Maintain proper financial administration and balancing for all accounts.
- Participate in strategic and innovative thinking exercises to challenge the status quo.
- Work in conjunction with the entire Ticket Sales and Services team to reach department goals and objectives.
- Support special projects and perform other related duties as requested.
Qualifications
Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.
- Minimum 1-2 years of experience in developing sales and service relationships is ideal.
- Strong skillset in Ticketmaster and/or Archtics knowledge is required.
- Knowledgeable in our Salesforce platform.
- An ongoing awareness and responsiveness to client satisfaction.
- Demonstrated ability to build and develop professional relationships.
- Confident user of Microsoft 360 - Word, Excel, Outlook, PowerPoint.
- Skillful at listening, understanding, and communicating effectively.
- Proven to perform well under pressure; manage multiple priorities simultaneously.
- A self-starter with a mature, professional attitude and presence.
- Alert and receptive to shifting demands within a fast-paced, changing environment.
- Comfortable and capable of delivering within a deadline-driven environment, utilizing time management and organizational skills.
- Available to work evenings, weekends, and holidays as required.
- A positive approach, incorporating integrity, confidentiality, and discretion.
Additional Information
Apply by: July 8, 2025
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
At MLSE, we are committed to building an equitable, diverse, and inclusive organization.
We are an equal opportunity employer and we do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.
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