The Membership Sales Coordinator is a part the Member Services team providing excellent member care, they also provide leadership and support to team members in addition to these specific duties and responsibilities. This position reports to the Manager of Operations.
What you’ll be doing:
Membership Sales and Retention
General member care – maintaining service standards
New member acquisition and sales
Corporate Membership Liaison– attain new and manage existing groups
Champion new member on-boarding process
Facility tours, info calls and sending out communication when necessary
Member exit strategies
May participate in external HF marketing events as a part of the HF team
Member Services
All members services duties as required
Shift Supervision as required
Assist management in planning member team training
Financial Services
Approvals of expenditures, refunds, cancellations
Monthly budget review
Facility Services and Operations
Provide the Membership Team with the necessary support helping to ensure all members’ individual needs are met. Liaising with management as needed.
Provide for safety of building occupants in the event of disaster, fire or medical emergencies
Regular day time walks around the facility
Participation with Sales Strategy Team – attending team meetings
Assist in annual budget prep
Membership Software Management
Ensure all systems are operationally sound
Work with our IT department to ensure all in house equipment and Operating Systems are in optimal working order
- Other duties as required
What you’ll need:
The successful candidate will possess the following qualifications:
Must have current Standard First Aid Level 1 and CPR Level C Certificate
Minimum 2 years previous customer service and sales experience.
Strong communication and leadership skills
Digital Marketing Skills – use of InDesign, Illustrator, Photoshop is an asset
Strong interpersonal skills, motivated, friendly and compassionate
Ability to multi-task and work in a busy team environment
Conflict resolution and problem solving
Time and priority management
Good computer skills
Experience with emergency building evacuation
A valid clear criminal record check (including working with vulnerable populations) is required.
What we offer: We offer our eligible employees the following benefits as part of their total compensation package:
Extended medical and dental benefits
A defined benefit pension plan
Flexible working arrangements for applicable positions
Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members
free membership to our Health + Fitness Centre, discounts at our YWCA Hotel and priority in YWCA Child Care centres
Pay Rate: $31.16 per hour
A workplace that prioritizes employee health, safety and wellbeing, including many learning and growth opportunities such as our staff mentorship program and three equity committees who help to support our goals towards achieving meaningful equity and inclusion.
This is an exciting time for the YWCA. Join us and be part of an inclusive, dedicated and impactful workplace! Candidates are invited to send cover letters and resumes by Friday, June 13, 2025 to:
Manager of Operations
535 Hornby Street, Vancouver, BC, V6C 2E8
email: [email protected]
We are committed to ensuring that the application and interview processes are accessible to all applicants; if you require accommodations in submitting your application, or have other questions, please contact the hiring manager as listed. All employment will be decided on the basis of qualifications, transferrable skills, lived experience, and business need. We thank all who apply, but only applicants selected for an interview will be contacted. For more information about this and other YWCA Metro Vancouver career opportunities, please visit ywcavan.org.
