Company Description
At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.
MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.
We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.
Job Description
As a key contributor on the Basketball Event Sales Team, the Account Executive, Group Sales is responsible for driving group ticket revenue and executing engaging fan events to support the Toronto Raptors and Toronto Raptors 905 at Scotiabank Arena and Paramount Fine Foods Centre.
In this role, you will focus on prospecting new business, building relationships with clients, and delivering tailored group experiences through outbound sales efforts and game-day hosting. You’ll play an active role in supporting overall sales targets, coordinating themed group events, and collaborating across internal teams to enhance the overall ticketing strategy.
To succeed, you must be a proactive, goal-driven individual who thrives in a fast-paced environment and is passionate about delivering exceptional service and experiences. This role is perfect for someone eager to grow their career in sports sales while contributing to our shared purpose: to unite and collaborate with your peers to build outstanding moments for our fans and each other.
- Contribute positively to a collaborative team culture, supporting teammates, sharing best practices, and helping create a high-energy, competitive, and supportive sales floor.
- Embody a fan-first philosophy, with a commitment to delivering exceptional experiences that turn group attendees into lifelong fans of the team.
- Sell group ticket packages, gondola rentals, and fan experiences through a variety of outbound strategies including cold calling, targeted email campaigns, social selling, and in-person appointments.
- Consistently achieve or exceed monthly and annual revenue targets, contributing to the team’s overall group sales goals and organizational business objectives.
- Proactively generate new leads and business opportunities by prospecting local businesses, schools, community organizations, and non-profit groups through high-volume outreach and relationship-building.
- Establish and nurture long-term client relationships, serving as the primary point of contact for group leaders to build trust, encourage repeat attendance, and grow year-over-year renewal revenue.
- Conduct face-to-face meetings and arena tours with prospective clients to showcase group seating options, hospitality spaces, and value-add fan experiences, creating urgency and excitement around the offering.
- Actively participate in game-day operations, including staffing sales tables, hosting group clients, assisting with fan experiences, and prospecting new leads during events.
- Identify emerging trends and new market opportunities to enhance the group sales strategy, including development of new target segments and creative promotional concepts.
- Approach each client interaction with a solutions-oriented attitude, finding creative ways to overcome objections and tailor offerings to meet specific group needs.
Qualifications
Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.
- 1-2 years of experience in developing sales and service relationships.
- Demonstrate a self-starter mindset, consistently bringing energy, focus, and resilience to each workday, especially in a fast-paced, high-pressure sales environment.
- Available to work evenings, weekends, and holidays as required.
- Displays confidence and ability to make sales calls.
- Consistent record of building and developing professional relationships.
- Strategic at listening, understanding, and presenting in detail.
- Willingness to mentor and be coached with the bravery to try new things and learn from the results.
- Highly motivated individuals with a strong desire to build a career in the sports business.
- Shown to perform well under timelines; prioritize simultaneously.
- Confident user of Microsoft 360 - Word, Excel, Outlook, PowerPoint.
- TicketMaster and/or ARCHTICS knowledge is an asset but not crucial.
- Salesforce knowledge would be an asset.
Additional Information
Apply by: June 9, 2025
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
At MLSE, we are committed to building an equitable, diverse and inclusive organization.
We are an equal opportunity employer and we do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have diftficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.
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