Corpay is currently looking to hire an Account Executive within our Stored Value Solutions (SVS) division. This position falls under our Client Services line of business and is located in Vancouver, Canada. In this role, you will deliver the highest level of customer service to a portfolio of clients. You will report directly to VP Operations and regularly collaborate with Account Manager/s and other team(s)/department(s).
The salary range for this position is between $55,000 CAD - $60,000 CAD.
How We Work
As an Account Executive you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:
- Assigned workspace in Vancouver, Canada office
- Company-issued equipment [+ remote access]
- Formal, hands-on training
The responsibilities of the role will include:
- Provide Management Information in a clear and concise format to enable weekly/monthly reports/meetings to be completed. High level of attention to detail. Deadlines to be met for every request.
- Professional verbal and written communication skills; articulation, grammar, and business writing.
- Undertake first line support to customers. Provide excellent customer service whilst proactively resolving all queries. Monitor and complete to successful resolution whilst keeping the Account Manager/s appraised.
- Progress customer enquiries in relation to invoice queries and card production to resolution in a timely manner.
- Document all client engagement, issues and actions. Review and analyse data to identify trends and proactively seek long term solutions.
- Work with the Account Manager to ensure all Service Levels Agreements are met to ensure the highest level of customer service
- Ensure a collaborative relationship with all internal and external stakeholders
- Maintain up-to-date knowledge of SVS’ current product offerings, processes and strong awareness of industry developments/trends
- Deliver reports training to clients when appropriate
- Actively participate in monthly team meetings
- Travel may be required occasionally. Occasionally, position may be required to work outside of normal business hours.
- Perform additional duties and special projects as delegated.
Education/Experience:
- Minimum 3+ years customer facing experience with proven track record of outstanding customer service, successful relationship building and development
- Candidate requirements:
- Demonstrate excellent interpersonal skills, with an ability to build strong relationships, in person, by phone and e-mail
- Passionate about delivering high client satisfaction with an ability to adapt to different client cultures
- Able to deliver difficult information to clients in a positive, constructive way
- Ability to work alone with minimal assistance
- Business and personal integrity that will reflect favorably on the company both internally and externally
- Strong communication, time management and organisational competencies are necessary to maintain customer satisfaction.
- An ability to multitask will prove vital
- Well presented with a positive, proactive and professional approach
- Driven to ‘go to the extra mile’ to deliver the best possible customer service
- Microsoft Office especially advanced Excel proficiency is mandatory
- International Travel 10% - 20%; position may be required to work outside of normal business hours.
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
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