Our client is a high-impact digital growth agency that powers some of the most ambitious e-commerce brands across the U.S. and Europe. Specializing in DTC, they deliver results-driven marketing strategies designed to scale revenue, boost retention, and deepen customer loyalty. From concept to execution, their expert team builds systems that don’t just perform; they convert, retain, and delight at every stage of the customer journey.
Role Overview:
We’re seeking a seasoned Account Director to take the lead on customer lifecycle strategy across multiple high-growth client accounts. This is a strategic leadership role—ideal for someone who has partnered with large, complex brands and knows what exceptional lifecycle marketing looks like from the inside out.
You should be comfortable owning both the strategic vision and tactical execution of enterprise-level retention programs—guiding planning, overseeing performance, and pushing for continuous growth. We want someone who’s not just followed a roadmap but has helped build it—someone who’s been in the room with key stakeholders, crafted the strategy, and driven it to results.
Your responsibilities:
- Own retention strategy a range of high-growth DTC brands
- Strategize, build and optimize full lifecycle systems
- Lead client strategy calls and oversee all retention performance
- Guide internal teams on execution and campaign production
- Spot gaps, bring ideas, and push the work forward
- Fluent in both spoken and written English
- 5+ years of experience in retention and lifecycle marketing
- Proven track record working with large and complex brands (Nice to have: U.S. DTC e-commerce brands)
- Advanced Klaviyo expertise—well beyond basic, plug-and-play flows
- Hands-on experience with enterprise-level retention strategies and marketing automations
- Exceptional strategic thinking and client leadership abilities
- Prior experience working in an agency or across multiple accounts
- Fully remote work setup with flexible hours aligned to U.S./EU time zones
- Opportunity to lead strategy and execution for high-growth DTC e-commerce brands
- Creative ownership and autonomy to design, test, and optimize campaigns
- Dynamic, fast-paced environment with room to innovate and make a measurable impact
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