Remote Customer Service Agent - Work From Home

IO Solutions is looking for full-time English-speaking candidates who enjoy challenges and who love helping customers over the phone. We offer you the opportunity to learn and develop your skills and talents in a rewarding career through our Advancement Program.

Telecommuting upon hire: to be eligible to work from home, the employee must comply with our telecommuting policies and procedures; have a minimum Internet speed of 50 Mbps; have a modem and be able to connect LAN cables.

QUALIFICATIONS

• Excellent oral and written communication skills in English; French is an asset
• Customer focused, positive attitude, empathy and good listening skills
• Ability to work in a computer environment
• Ability to multi-task
• Punctuality and respect for work schedules
• Good time management
• Organized and autonomous

YOUR ROLE

• Interact with customers by phone; advise and offer solutions adapted to their needs
• Establish a climate of trust with the client in order to promote products, services and client retention
• Provide attentive, courteous and efficient customer service
• Provide a unique experience through the quality of your service delivery
• Act as an expert on our products and services
• Analyze customer needs based on account and billing information

WHAT WE OFFER

• Work from home opportunity
• Flexible schedules that help you achieve a better work/life balance
• Up to 50% discount on cell phone plans from our partners
• A dynamic and welcoming work environment
• Bonuses that reward your performance
• Incentive premiums and stimulating recognition initiatives
• Job stability
• A multicultural team that makes you feel challenged and appreciated
• Full-time, paid training
• A real opportunity to build a rewarding career through our Advancement Program; 95% of our management team members started at IO Solutions as telephone representatives. Today, they hold positions as trainers, supervisors, managers in the call center as well as in the IT, finance, communications and human resources departments.

Job Types: Full-time, Permanent

Salary: Up to $17.00 per hour

Benefits:

• Casual dress
• Flexible schedule
• Paid time off
• Work from home

Work remotely:

• Yes