Front Counter Clerk

Organizational Unit University of Victoria -> VP Finance and Operations -> Campus Security Services Posting Close Date 7 February 2023 Please note that positions will close at 4 p.m. on the closing date. FTE 1 Salary Grade $3,500.00 - $3,607.00 Additional Posting Information: N/A Salary posted will be pro-rated based on FTE Classification PB5 Hours of Work Hours between 8:30 AM and 5:00 PM, Monday to Friday Employee Group: CUPE 951 - Regular # of Hires Needed 1 Category Customer Service and Call Center About this Opportunity

The University of Victoria is one of Victoria's largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world-class research and commitment to civic engagement.

Campus Security Services is a department within the Vice President Finance and Operations portfolio and provides security, parking, personal safety, emergency planning and motor pool services to the campus community at the University of Victoria. These services are provided 24/7/365 and contribute to the overall mission of the University by providing exceptional customer service in all aspects of the operation. The department manages 4200 parking stalls, 29 vehicles and has a staff strength of 37.

Campus Security serves a diverse client base including faculty, staff, students and visitors. The department’s employees work together as a team to ensure a high standard of customer service delivery, as well as the effective, efficient and safe adherence to university policies. Together, we support UVic’s vision to be a university of choice for outstanding students, faculty, and staff from Canada and around the world and to enhance UVic’s reputation among the best universities in Canada and the world. The University consists of over 150 buildings on 163 hectares and the campus population consists of almost 5000 faculty and staff as well as over 22,000 students.

As a member of the Campus Security team providing security, personal safety, parking, motor pool and emergency planning and reporting to the Front Office Supervisor, the Front Office Clerk is the first point of contact for members of the campus community and the public for enquiries and resolving issues. The Front Counter Clerk is responsible for the delivery of front office services, including parking permit sales, citation resolution, data entry, campus lost and found, motor pool and both bicycle and equipment locker rentals.

The Front Office Clerk works with members of the campus community, and the broader off campus community that attend the office, phone or email regarding any of the services that Campus Security provides. As the primary person responsible for counter service, the Front Office Clerk works both collaboratively and independently within the Campus Security team to deliver all point of sale products. The Front Office Clerk may escalate complex issues to the Front Office Supervisor or Management, as required.

Shifts may be adjusted seasonally based on the operational demands of peak service periods.

Skills:

• Strong organization skills
• Service focus: effectively assists and serves clients to meet their needs.
• Strong clerical skills, including the ability to learn new systems and procedures.
• Ability to process documentation with accuracy and attention to detail.
• Ability to work independently and foster respect and trust with team members that contributes to a cooperative team spirit.
• Highly service oriented with a willingness to assist in maintaining a student-focused environment.
• Strong written, oral and interpersonal skills that convey appropriate use of grammar, professionalism and language.
• Communications skills that foster effective team communication to ensure sharing of relevant and timely information.
• Ability to work in an environment with constant interruptions.
• Display initiative, good organizational and time management skills, and ability to work with deadlines by prioritizing accordingly.
• Working knowledge of point of sales equipment, standard office equipment and related software (e.g. MS Office)

Specialized Knowledge/Education:

• Knowledge of retail and office financial administration
• Microsoft Word, Excel, Outlook, SharePoint, FMIS, FAST, Banner.

Experience:

• High school diploma or equivalent
• Requires at least one year of related experience in retail sales, services and office administration.
• Experience dealing with personal, confidential and sensitive information.
• Experience working in a post-secondary environment would be considered an asset.

Territory acknowledgement

We acknowledge and respect the lək̓ʷəŋən peoples on whose traditional territory the university stands and the Songhees, Esquimalt and W̱SÁNEĆ peoples whose historical relationships with the land continue to this day.

Equity and Diversity Statement

UVic is committed to upholding the values of equity, diversity, and inclusion in our living, learning and work environments. In pursuit of our values, we seek members who will work respectfully and constructively with differences and across levels of power. We actively encourage applications from members of groups experiencing barriers to equity.

Read our full equity statement here: www.uvic.ca/equitystatement.

Accessibility Statement

If you anticipate needing accommodations for any part of the application and hiring process contact: [email protected] Any personal information provided will be maintained in confidence.