The Opportunity
As the Leader, Business Transformation, you will be responsible for leading cross-functional teams to create, enhance and transform client and employee centric solutions. You must possess a business savvy, strategic vision and the drive and tenacity to make that vision a reality. You must revel in seeking to understand clients’ needs and challenges, the company’s safety imperatives and be committed to finding meaningful solutions that deliver on both. We’re looking for a clear communicator, credible transformation ambassador inside TSBC and beyond, and an empathetic solution finder.
This role is responsible for helping deliver client-centric solutions to support strategic projects. You will ensure that client needs are paramount as you help build the product roadmap and that communication and processes flow smoothly within the development team. This role requires the ability to understand customer and user needs, understand the overall portfolio, identify intersections and dependencies, and initiate improvements while collaborating internally and externally to support our highly cross-functional teams to deliver meaningful and impactful experiences to our clients and employees.
Status: Regular, Full-Time, Excluded
Number of Positions: 1
Pay Grade: 19 ($98,500 - $147,800 annual base salary)
Location: Vancouver (hybrid work environment)
Reports to: Director, Business Transformation
As a Leader, Business Transformation, you will:
Cultivate relationships with clients, stakeholders, industry groups and Technical Safety BC employees to drive safety performance in sustainable ways.
- Lead Business Transformation
- Manage the full transformation lifecycle, aligning client profiles, safety needs, process efficiencies, and revenue opportunities with effective resource investment.
- Steward a compelling transformation vision and collaborate across departments to promote it externally.
- Product Strategy & Development
- Contribute to the development of Technical Safety BC’s product strategy, tools, and processes.
- Build organizational capacity in product development methodologies.
- Continuously evaluate and improve products, delivery models, and channels based on client types and safety needs.
- Product & Portfolio Management
- Drive business outcomes across multiple platforms/products, ensuring alignment with client/user needs.
- Represent client/user interests throughout the product lifecycle, including requirements backlog ownership, prioritization, and stakeholder engagement.
- Collaborate with business and technical owners to define functional and non-functional requirement
- Stakeholder Engagement & Representation
- Represent TECHNICAL SAFETY BC publicly and cultivate relationships with stakeholders, peers, and clients.
- Monitor transformation performance and respond to emerging trends and future requirements.
- Project & Vendor Management
- Lead projects and manage vendor relationships, including procurement, proposals, contracts, and negotiations.
- Change Management & Support
- Lead change management activities, including post-launch operations support, user documentation, resourcing, and support planning.
- Resolve key customer and stakeholder concerns and escalations.
- Market & Client Insights
- Conduct and apply research (company, client, industry, market) to identify safety and business needs, engagement preferences, and market opportunities.
- Validate market demand and launch programs that drive adoption and sustained participation in the safety system.
- Performance & Financial Management
- Develop and monitor product performance metrics (e.g., cost, revenue, margin, satisfaction, churn, market penetration).
- Develop pricing strategies that influence client behavior and support financial sustainability.
Knowledge, Skills & Experience you have:
- Product Management & Leadership
- 7+ years of experience in product management, development, and/or marketing for customer-facing applications supplemented with
- 3–5 years of team leadership experience
- Education & Professional Background
- Degree in business, marketing, communications, or related field (Master’s preferred), or equivalent progressive work experience
- Versatile business professional with a proven track record managing cross-functional portfolios, including budget and resource planning
- Expertise in product development from ideation to operationalization and continuous improvement
- Strategic & Analytical Skills
- Strong research and analytical skills
- Experience in product strategy and financial responsibility at the product/service/project level
- Understands how strategy drives tactics and how tactics realize strategy
- Project & Process Management
- Skilled in project management, human-centered design/design thinking, and AGILE methodology
- Proficient in managing cross-functional projects and collaborating across disciplines (Product, IT, Client Experience, Operations)
- Communication & Collaboration
- Excellent written & oral communicator with the ability to empathize, engage, & persuade diverse audiences
- Thrives in collaborative environments while capable of driving results independently
- Open to feedback and committed to continuous learning and improvement
- Able to collaborate with all levels across the organization from frontline to the executive team
- Personal Attributes
- Effective in ambiguity and uncertainty; lateral thinker who takes calculated risks
- Tenacious, determined, and resilient with a strong sense of grit
Beyond the role:
- Community & Wellness – We recognize and respect each other’s diverse needs. We strive to maintain a healthy culture of psychological safety, belonging, and space to prioritize healthy minds and well-being. This includes Wellness Wednesday (meeting free time), flexible paid holidays, a free subscription to the Calm app, and a flexible hybrid work environment focused on connections. Our teams also enjoy giving back to the community, and having fun, whether volunteering in the community, or running together on our Sun Run team. In 2024, Technical Safety BC supported BC Cancer Foundation, Aboriginal Coalition to End Homelessness, Crisis Centre BC, Quest Non-Profit Grocery Markets, A Loving Spoonful, and Greater Vancouver Foodbank.
- Employee Resource Groups – We have Employee Resource Groups (ERGs) for Mental Health & Wellness, Indigenous Relations & Reconciliation, and Equity Diversity and Inclusion (EDI) to support initiatives we’re passionate about.
- Learning & Development – We value giving and receiving feedback, as well as encouraging different ways for us to continuously learn as a company. This can be through lessons learned, wrap up sessions, one-on-one meetings, and team or individual courses, workshops, and conferences. In addition, we offer up to $1500 tuition aid per calendar year to support your education and learning goals.
- Compensation & Benefits – In full transparency, you can find our industry-competitive compensation information on our postings. For our regular employees, we have outstanding benefits that include extended health, dental and disability coverage, access to an employee and family assistance program (EFAP), competitive annual paid vacation entitlements, public service defined benefit pension plan, generous top-up allowance for new parents, and time-off for caregiving, moving, and adoption leave. We recently upgraded our mental health benefits to $1500 separate from our non-mental health paramedical services too.
About Technical Safety BC
At Technical Safety BC, we matter to each other. Together, we apply a systems mindset to safety, embrace possibility, and act on what we learn. Our culture empowers and enables innovation and connection. Our environment welcomes diverse perspectives and learning is celebrated. We make decisions based on data and use our expertise to make the safety system equitable for all.
Our values guide our work.
- We see genius in diversity
- We foster confidence
- We make the complex simple
- We adapt
Technical Safety BC is an independent, self-funded organization that oversees the safe installation and operation of technical systems and equipment across the province. In addition to issuing permits, licences and certificates, we work with industry to reduce safety risks through assessment, education and outreach, enforcement, and research. Through simplification of our initiatives, we promote understanding and engagement, making safety accessible to everyone. As society changes, we create and adopt new ideas, skills, and tools that will enable us to meet the safety challenges of a highly-connected world.
We see genius in diversity, and are committed to creating an equitable and inclusive workforce. We recognize that diverse life paths and experiences contribute to the overall qualifications for each role. If you feel that you could excel in this position, but do not necessarily meet the formal requirements, we encourage you to apply.
If you are interested in one of our career opportunities and require accommodation or assistance with the application or recruitment process, please contact us directly at [email protected].
Please apply online by 4:00pm PST on July 8, 2025. This opportunity will remain posted until filled; however, priority consideration will be given to those who apply by the deadline. To see a full list of our current opportunities or to learn more about working at Technical Safety BC, please visit our careers page.
We thank everyone who has applied to this opportunity. Applicants can check the status of their online applications by logging into their profile. Only those shortlisted for an interview will be contacted directly.
