Undergraduate Assistant

Hours per Week: 35

Salary Grade: Level N

Please note, this is a 1 year temporary full time contract opportunity.

Click here for more details on secondment opportunities.

Western University delivers an academic experience second to none. Western challenges the best and brightest faculty, staff and students to commit to the highest global standards. Our research excellence expands knowledge and drives discovery with real-world application. Western attracts individuals with a broad worldview, seeking to study, influence and lead in the international community. Since 1878, The Western Experience has combined academic excellence with life-long opportunities for intellectual, social and cultural growth in order to better serve our communities.

The mission of the Department of Languages and Cultures is to prepare our students to learn and understand the different world cultures and languages. Our main purpose is to teach our students the need to be culturally and linguistically prepared to function in our global, multicultural, and multilingual interconnected societies.

The Undergraduate Assistant is responsible for supporting the effective and efficient administration of the undergraduate programs within the Department of Languages and Cultures, under the direction of the Undergraduate Program Chair. The role will act as a first point of contact and will provide information to students regarding admission processes, progression requirements, program eligibility, course selection, examinations and graduation requirements. The Undergraduate Assistant will act as a resource for faculty members, students, prospective students, parents, and the public providing guidance regarding University and faculty and departmental policies and procedures in response to inquiries, and providing referrals to other individuals or resources as required. The role will provide administrative assistance to leaders and committees, create and maintain student records, assist with generating data for reports, maintain and update program websites, facilitate undergraduate student award and scholarship processes, and assist the development of print materials for student recruitment activities.

Education:

• 2 year Community College Diploma in Business Management/Administration

Experience:

• 2 years of experience providing administrative support and customer service in an academic environment

Knowledge, Skills & Abilities:

• Verbal communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
• Demonstrated ability take initiative, to work independently and follow through on work assignments
• Ability to apply active listening to hear and understand the complete message being communicated
• Competency to maintain confidentiality and treat sensitive information with discretion
• Ability to establish rapport with people from diverse backgrounds
• Demonstrated ability to understand and resolve external and internal partner issues
• Ability to maintain a positive, outgoing attitude with genuine customer service orientation
• Ability to process information with a high degree of accuracy, and follow formal business practices with high attention to detail
• Ability to multi-task and maintain an organized and effective personal work environment
• Adapts readily and effectively to changing priorities and demands
• Personable and courteous in working relationships with colleagues, faculty members, students and the public
• Ability to interact professionally with students, staff, faculty, and other members of the University community
• Ability to work independently and effectively as a member of the team to achieve department goals
• Intermediate proficiency required in Microsoft Office (Word, Excel, Outlook, PowerPoint) in order to prepare emails, announcements, and to input data into spreadsheets and databases
• Familiarity with software applications used by Western preferred – e.g. OWL, Cascade, PeopleSoft
• Familiarity with academic calendar and programs offered at Western preferred
• Familiarity with Western policies and guidelines preferred

Western welcomes applications from all qualified individuals; however, it is the university's policy to give first consideration to all qualified UWOSA applicants.

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.