Kwantlen Polytechnic University (KPU) is more than just a place to learn; it's a university powered by the people who live and work here—students, staff, and faculty alike. As one of BC’s Top Employers, we strive to implement initiatives that will attract, support, engage, and retain KPU’s people and create an environment where all employees see themselves as contributing to student learning. Join us today and transform your future!
The Student Rights and Responsibilities Case Manager works within the Student Rights and Responsibilities Office (SRRO) to investigate and manage complex student cases on behalf of KPU for students involved in incidents of student conduct (non-academic); sexual violence and misconduct; and, behaviour intervention-related incidents. They also coordinate the development, execution, and oversight of high-quality, accessible, equitable, and inclusive education and prevention strategies that promote a community of care and respect consistent with KPU’s student conduct (non-academic) and sexual violence and misconduct policies.
- An undergraduate degree in a related field such as Education, Educational Psychology, Psychology, Social Work, or Counselling. Post baccalaureate courses and/or training in Counselling skills is an asset;
- At least 3 years of experience with case management, student conduct, resident life and/or crisis centre or crisis line. Experience in a post-secondary institution is an asset;
- Or an equivalent combination of education, training and experience.
KNOWLEDGE, SKILLS and ABILITIES
- Understanding of and experience using victim/survivor-centred and trauma-informed approaches in working with all individuals, especially those affected by sexual misconduct and violence.
- Demonstrated ability to exercise diplomacy, professionalism, and tact in sensitive situations.
- Knowledge of and commitment to equity, diversity and inclusion.
- Demonstrated knowledge of student development theory, student support programs and services, and personal and systemic barriers that impact student success and access to support services.
- Experience with student conduct processes within a post-secondary environment including informal resolution, conducting investigations, writing investigative reports, and managing assigned sanctions guided by procedural fairness.
- Demonstrated knowledge of critical incident interventions and risk and threat assessment.
- Demonstrated ability to support individuals in distress/crisis.
- Ability to resolve conflict through alternate forms of dispute resolution such as mediation; informed by restorative justice and restorative practices.
- Experience in conducting interviews.
- Demonstrated skill in coaching through complex ideas and creative solutions.
- Ability to establish and maintain effective working relationships with all constituents and to work effectively and collaboratively in a team.
- Effective oral and written communication skills with an ability to communicate patiently and productively with a diverse range of people and situations.
- Demonstrated ability to set priorities and meet time-sensitive and tight deadlines with exceptional organizational skills.
- Demonstrated ability to maintain the strictest levels of confidentiality while exercising sound judgment and maintaining ethical standards.
- Knowledge of relevant legislation impacting the SRRO such as the University Act, Bill 23, FIPPA/FOIPPA, human rights, and the duty to accommodate.
- Demonstrated skill in word processing, spreadsheets, databases, and student information systems.
- Able to work flexible hours to meet needs that may arise outside of traditional work hours.
- Ability to travel between campuses is required. Possession of a valid driver’s license and access to a vehicle is preferred.
COMPETENCIES
- People First: KPU employees involve, appreciate, value and respect the KPU community members they serve (i.e., students, employees, external stakeholders, etc.) creating a culture of high engagement and performance.
- Accountability: KPU employees demonstrate fiscal accountability and take ownership for their actions, decisions and results.
- Continuous Improvement: KPU employees take a creative approach to opportunities, exploring unique ways to create optimal value for the KPU community.
- Collaboration: KPU employees work in functional and cross-functional teams, coming together to solve complex issues and accomplish objectives that will benefit the KPU community.
Salary Information
The above compensation range is the span between the minimum and maximum base salary for a position. Typically, initial salary placement is approximately halfway between the minimum and the maximum. This represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and approximately halfway of the salary range for a job with consideration given to internal equity.
Total Rewards
As a part of our total rewards offerings, KPU also offers extended health and dental benefits, healthcare spending account, generous vacation package, defined pension plan, parenthood top-up, sick leave, long-term disability, life insurance, professional development days, tuition waiver, inhouse training & development, inter-campus transportation, and more!
Note: Eligibility requirements apply, benefits may vary depending on the employee group the position belongs to and whether the position offered is temporary or part-time.
Visit https://www.kpu.ca/hr for more information on KPU’s workplace, culture and total rewards.
Note to Applicants
Kwantlen Polytechnic University welcomes and encourages applications from equity deserving groups and diverse experiences including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2S/LGBTQIA+ community.
If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please reach out to us at talentacquisition@kpu.ca.
Kwantlen Polytechnic University is committed to protecting the safety and welfare of employees, students, and the general public, and upholding the reputation and integrity of the University. For this reason, final applicants will be asked to undergo a background check.
We thank all applicants for their interest in employment with KPU. Only candidates who are legally eligible to work in Canada will be considered; only those selected for an interview will be contacted.