Reporting To: Manager, Risk Management
Full-Time/Part- Time: Full-time
Posting Date: July 21, 2025
Closing Date: July 28, 2025
Hours of Work: 8:30 a.m. – 5:00 p.m.
Grade: 8.6
Office Location: Toronto, ON Great location! Steps away from the main public transit station
What we offer:
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!
- Eligibility for benefits is dependent on the terms of employment
The Investigations Specialist is responsible and accountable for conducting a variety of due diligence reviews.
How you will contribute:
- Responsible for reviewing daily reports that identify potential fraud and notify the underwriting department when enhanced due diligence (EDD) is required within SLAs.
- Responding for daily broker on-boarding reviews and ongoing monthly monitoring and quality assessments
- Appraiser reviews and quality assessments, including the maintenance of the internal and external approved appraiser list
- Investigating, evaluating, and maintaining data concerning suspected fraud applications and closed mortgages.
- Lead complex fraud investigations involving external parties.
- When potential risk to the Company is identified, communicate findings to Sr. Management in a concise manner
- Writing summary reports for internal and external partners
- Manage all incoming inquiries in the Quality Assurance mailbox within specified turnaround times
- Interact with internal and external partners, disseminating and evaluating information and tips received in order to assess the potential risk to FN, prioritize investigations when required
- Other duties and projects as assigned.
- Adheres to policies/procedures to ensure AML requirements are met, when applicable
- Must understand the end to end mortgage application process and general credit adjudication/underwriting knowledge
- Strong verbal communication skills
- Strong written communication skills required. Must have the ability to summarize complex data in writing.
- Attention to detail
- Demonstrated ability to provide clear and detailed explanation and analysis
- Must have the ability to multitask and prioritize extremely high volumes with tight deadlines.
- Must have the ability the assess risk and make critical decisions quickly with little oversight
- Office environment
- Periods of high volume with tight timelines
- Long periods of stationary position/sitting
- Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
- Long periods of time in viewing a computer screen
- Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.
- Competitive Compensation
- Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
- Hybrid working environment
- Extensive training programs to set our employees up for success
- Modern office environment conducive to collaboration
- Supportive teamwork culture
- Opportunities to give back to the communities and work through events focused on a variety of charities
- Ongoing social events throughout the year
Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.
First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.
First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.
We would like to thank all applications for their interest in this existing vacancy but only candidates selected for an interview will be contacted.
#FNLOON