Skills Training and Employment Coach

Job description

SKILLS TRAINING AND EMPLOYMENT COACH

Job Overview: The STE Coach will work within the FreshSTART Program. All day-to-day services and program reporting is the responsibility of the STE Coach. This role is ideal for individuals who thrive in a target-oriented environment and are passionate about making a positive impact on the lives of our participants. Success in this position directly contributes to the achievement of our program’s overarching goals. Generally, the expectations of the STE Coach include:

• Collaboratively working with Piers Management Team to ensure optimal client-centered services are offered on a daily basis,
• In conjunction with Piers QA and Management Team, ensure program and participant targets are being met,
• Completing monthly reporting and invoicing,
• Respecting client and staff confidentiality by strictly adhering to the Freedom of Information and Protection of Privacy Act, and maintaining all records for the project adhering to FOIPPA and internal privacy guidelines,
• Evaluating the effectiveness of the program, ensuring that all clients receive timely, professional and caring service
• Establishing cooperative and strong working relationships within the communities we are serving including businesses,training institutions, program partners and community service providers, and
• Providing recommendations for solutions to identified office and program needs to your Manager

Specific Duties and Responsibilities:

• Achieve intake targets: Drive results by consistently meeting monthly intake quotas to ensure a steady flow of participants
• Develop a training plan in collaboration with each client participating in the program,
• Support and monitor the progress of each client by reviewing the client’s progress and comparing it against the training plan established, verify client engagement, ensure documentation requirements are being completed
• Facilitate Skills-Based Training: Take charge of delivering and tracking the successful completion of skills based training to clients with multiple barriers to employment (one on one or in small groups). Develop the skills needed to obtain and retain employment or enter into long term training. Life skills, Skills for Success, and STOC training for each client will be no less than 40 hours per client
• Provide employability skills training
• Develop curriculum as required
• Arrange financial supports or other needed services for clients participating in the program, such as counselling (for victims of violence), childcare, job starts, etc.
• Support Employment Success: Research and identify employers and sector opportunities on behalf of clients,
• Play a pivotal role in assisting participants in attaining and maintain gainful employment opportunities through your guidance and support, and seek out and acquire job placements relevant to the client’s needs and recent training

Third Party Administration

• Manage Third-Party Administration of Benefits on behalf of the Ministry of Social Development for those clients that are banned from accessing the Ministry directly due to behavioral concerns,
• Effectively and accurately, ensuring compliance with policies and regulations,
• Work collaboratively with the client and the Ministry to ensure finances are administered,
• Assist clients in their quest for establishing a better quality of life through support and encouragement, as well as assisting with life skills, housing, and employment goals,
• Provide information to clients regarding Ministry policies and our programming as well as information on other community services available,
• Prepare and submit month end reports to Supervisor, accurate, concise case note taking,
• Attend community meetings and network with community agencies when needed,
• Refer participants to appropriate resources, such as treatment, mental health services, health services, food banks, shelters, employment services, etc.
• Other related duties.

Reaching Home, Homeward Program – Homelessness Outreach

Work with clients to gain or maintain housing, provide life skills, outreach activities, and resources and provide support to individuals who are homeless or at-risk of homelessness,

• Collaborate with community organizations, government agencies, and other stakeholders to collaborative coordinate wrap-around supports for individuals,
• Assist clients with skill development activities, volunteer placements, pre-employment, and employment services,
• Property Owner recruitment and retention; mediation between tenants, roommates, and property owners,
• Provide information and access to rental subsidies, supportive housing, BC Housing, etc.,
• Maintain thorough documentation and record of interactions, progress, and outcomes,
• Provide thorough, timely reporting to management; provide information and statistics around homelessness in the community,
• Participate in community and team meetings, extensive networking with community agencies to collaborate and advocate for clients,
• Responsibly administer support dollars in an effort to maintain housing,
• Other related duties.

And other duties as required, including going beyond job description to help colleagues, managers or clients to enhance programming, fill community needs, or reach personal/professional goals.

In all roles within this position, strong interpersonal, conflict resolution, problem solving, and a strong degree of empathy are critical to success.

Preferred Qualifications:

• Industry training related specifically to supported employment is preferred, or relevant diploma or degree.
• Experience working with vulnerable populations
• Proven strong interpersonal skills and the ability to communicate effectively with diverse
• Populations and in crisis situations,
• Excellent organizational abilities with attention to detail and accuracy in record-keeping, strong computer skills,
• Demonstrated commitment to social justice, equity, and advocacy for vulnerable populations,
• Ability to work both independently and collaboratively within a team environment.

General Requirements:

• Minimum of two years’ experience working as a supported employment coach or facilitator or with individuals with significant barriers to success
• Experience with assisting individuals with disabilities and other barriers to employment
• Strong organizational and administrative skills is a must
• A valid BC driver’s license
• CRC will be performed as a clean criminal record check is a requirement of the job

Additional Skills:

• Requires a self-starter who is highly skilled in marketing and job coaching activities for individuals with disabilities
• Strong administrative and organizational skills to perform the reporting duties necessary
• Reliable transportation
• Ability to work under stress
• Ability to prioritize

If you are passionate about making a difference in the community, and possess the qualifications and skills outlined above, we encourage you to apply. Please submit your resume and cover letter detaining your relevant experience and interest in the position. We thank all applicants for their interest, however, only those with recent, directly related experience will be contacted

Job Types: Full-time, Permanent

Pay: $25.00-$28.00 per hour

Benefits:

• Casual dress
• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• Vision care

Education:

• DCS / DEC (preferred)

Work Location: In person

Application deadline: 2025-07-25
Expected start date: 2025-07-28