DESCRIPTION
We are looking for a talented Service Supervisor to join our team specializing in Power Generation for our Operation Unit in Kamloops, BC.
IN THIS ROLE, YOU WILL MAKE AN IMPACT IN THE FOLLOWING WAYS:
- Lead and empower service teams by effectively supervising technicians and team leaders to ensure high-quality, timely repairs aligned with customer expectations.
- Drive technician performance through consistent coaching, feedback, and development opportunities that foster professional growth and team excellence.
- Support frontline operations by providing first-level technical assistance and escalating complex issues to maintain workflow efficiency.
- Optimize service logistics by managing materials, equipment, and personnel to uphold safety, quality, and operational effectiveness.
- Ensure quote accuracy and transparency by reviewing and communicating repair estimates clearly, keeping customers informed of any changes.
- Champion continuous improvement by identifying and implementing process enhancements that align with evolving customer and organizational goals.
- Maintain repair timelines by proactively monitoring job progress and resolving delays to meet or exceed customer commitments.
- Strengthen customer relationships by resolving warranty concerns and delivering exceptional service that builds trust and satisfaction.
RESPONSIBILITIES
TO BE SUCCESSFUL IN THIS ROLE YOU WILL NEED THE FOLLOWING:
- Leverage financial insights to guide smarter business decisions that enhance operational efficiency and profitability.
- Communicate with clarity and purpose to ensure alignment across diverse teams and customer groups.
- Foster strong customer relationships by delivering tailored, high-quality service solutions that exceed expectations.
- Lead with direction and support by delegating effectively and removing barriers to help teams succeed.
- Promote accountability by setting clear expectations and ensuring commitments are met consistently.
- Resolve conflicts constructively to maintain a collaborative and productive work environment.
- Apply advanced diagnostics and tools to accurately troubleshoot and resolve technical issues, ensuring reliable service outcomes.
- Ensure accurate documentation and warranty processing to support transparency, compliance, and customer satisfaction.
EDUCATION, LICENSES, CERTIFICATIONS:
College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
This position may require licensing for compliance with export controls or sanctions regulations.
EXPERIENCE:
Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
QUALIFICATIONS
- 2–3 years of proven customer service experience, demonstrating strong interpersonal and problem-solving skills
- 2–3 years of supervisory experience, with a track record of leading teams and driving performance
- Solid knowledge of heavy-duty mechanical systems, including diagnostics and repair practices
- Familiarity with power generation systems , including maintenance and operational principles
- Up to 30% in the field and 70% admin.
COMPENSATION AND BENEFITS
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, and a full complement of personal and professional benefits.
At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
The successful candidate will be subject to our Pre-Employment Background Screening process which consists of a Criminal Background Check.
MIN SALARY $80000
MAX SALARY $120000
As Cummins continues to grow, you'll be provided with continuous learning opportunities, supportive benefits and a culture that values your wellbeing, safety and work-life balance. Here, you'll have the power to determine your future with innovative technology, a focus on sustainability and with a company positioned for long-term growth.