Job Overview
We are seeking a motivated and detail-oriented Planner to join our dynamic team. The ideal candidate will play a crucial role in the planning and development of projects, utilizing various software tools to create detailed plans and designs. This position requires strong analytical skills, creativity, and the ability to work collaboratively with cross-functional teams to ensure successful project execution.
Responsibilities:
- Respond promptly and professionally to telephone and email inquiries from clients, workers, and referral sources, troubleshooting issues and ensuring a high standard of client-focused service.
- Use GoldCare and Trapeze to produce, monitor, and revise daily schedules that align client needs with worker availability.
- Review completed client assessments and database notes to inform appropriate scheduling decisions.
- Manage and update client and worker profiles in the database, ensuring accuracy of demographic information and availability.
- Proactively identify and resolve scheduling conflicts or changes, communicating updates clearly to all affected parties.
- Provide coverage for absent coworkers and rotate between NYSC sites as scheduled by the Supervisor to support service continuity.
- Participate in continuous quality improvement initiatives and support the Service Access Team with research and best practice development.
- Perform additional duties as assigned by the Supervisor.
Qualifications/ Skills:
Education: Post-Secondary Education/1-year College Diploma
Experience: Experience working with older adults
Other:
- Strong administrative skills
- Strong computer skills in a Windows environment; Trapeze and Goldcare, an asset
- Strong interpersonal and customer service skills
- Ability to work collaboratively with staff and volunteers.
- Ability to communicate effectively in English (verbal and written); other languages, an asset
- Self-motivated with the ability to work independently and as part of a team
- Current CPR and Standard First Aid
Join our team as a Service Planner where your expertise will contribute significantly to the success of our projects while fostering your professional growth in a supportive environment.
Job Types: Full-time, Permanent
Pay: $20.00 per hour
Expected hours: 40 per week
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: In person