Rush Truck Centres of Canada is a part of Rush Enterprises, the largest commercial vehicle dealership group in North America. We represent a wide range of industry-leading truck and trailer brands backed by parts, sales, service, collision repair, lease and rental support. With 15 locations in Ontario and almost 600 employees and growing, we are looking for top talent to join our team.
Reporting to the General Manager, the Service Manager is responsible for providing leadership and support to the branch. This is a full time position Monday to Friday.
Responsibilities
- Ensure compliance of all Occupational Health and Safety Act (OHSA) regulations, as well as the Company’s Health and Safety Policy.
- Provide overall leadership, motivation, development, and supervision for all service department employees at the location.
- Focus and achieve a high level of customer service at the location, leading to a high level of measured customer satisfaction.
- Participate in setting monthly and annual service volume forecasts for the location and lead the department with goal to consistently improve profitability.
- Schedule work hours to ensure efficient operation of the service department as per current operating hours.
- Manage and determine the training program for technicians and service advisors to ensure proper levels of proficiency are maintained.
- Establish and maintain good working relationships with vendors and suppliers.
- Ensure that all reporting employees adhere to company policies and procedures.
- Implement, execute, and monitor the Company’s policies, procedures, and strategy.
- Promote and develop positive corporate culture both internally and externally.
- Other related duties as assigned.
Basic Qualifications
- High School Diploma or equivalent. College or post-secondary education is preferred.
- Five years combined experience in Heavy Truck, Automotive or related industry experience preferred.
- Licensed Truck and Coach Technician (310T) or Licensed Automotive Technician (310S) certification is an asset.
- Strong interpersonal skills; outgoing, positive thinker and self-motivated.
- Sound decision making, problem solving and time management skills.
- Competency in the following areas required; customer service, administrative skills, team building, proficiency with software and computers - SAP experience is an asset.
- Criminal Record Check.
- Valid driver’s license and Drivers Abstract.
We offer the following Benefits
- We offer exceptional compensation and benefits, RRSP, boot allowance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.
***We wish to thank all applicants for their interest in a career with Rush Truck Centres of Canada. Please be advised that only those selected for an interview will be contacted.