Service Contract Warranty Specialist

City of Calgary
$40 - $53 an hour
Calgary, Alberta
1 day ago
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As the Contract Coordinator, you will support Fleet & Inventory (F&I) user groups in coordination of service agreements with outside parties and warranty related activities. In this position, you will liaise between Supply Management and F&I user groups, taking ownership of service contracts to optimize contract development and performance. You will role is focused on contract components such as warranty and is the primary owner of multiple contracts. Primary duties include:

  • Track and monitor the evolution of procurement requests including collecting information from F&I user groups to input into appropriate documents and submitting related sourcing requests into SAP Ariba, taking ownership of the sourcing request.
  • Sign off on procurement documents such as Bid Summary Approvals as project owner.
  • Work with F&I user groups or other parties and Supply Management to prepare procurement documents and finalize contract award documents.
  • Populate and submit procurement documents to assist Supply in generating draft formal procurement documents.
  • Review draft formal procurement document, engaging F&I user groups to review and approve prior to going to market.
  • Coordinate and participate in evaluation of bids, providing consensus to Supply Management Buyer.
  • Establish negotiation team and leads process as required.
  • Communicate and negotiate with vendor to obtain renewal pricing and Certificate of Insurance documents, and WCB documents.
Qualifications
  • A completed 2 year diploma in Business, supply chain, or a related discipline and at least 5 years of experience coordinating contracts and advising customers on procurement processes, policies, and thresholds, including experience in public sector procurement, OR
  • A degree in business or relayed discipline and at least 3 years of experience coordinating contracts and advising customers on procurement processes, policies, and thresholds, including experience in public sector procurement, OR
  • A Supply Chain Management Professional or Certified Automotive Fleet Manager related designation and at least 3 of experience coordinating contracts and related service warranty, including experience in public sector procurement.
  • A valid Class 5 Driver's Licence (or provincial equivalent) with no more than 6 demerits, and no current suspensions or charges pending is required.
  • Intermediate experience using Microsoft Excel, Word and Teams is required.
  • Experience with negotiation and vendor performance management would be an asset
  • Experience using systems such as SAP Ariba, PeopleSoft Financial Supply Chain Management, and AssetWorks M5 would be an asset.
  • Ability to set priorities and carry out tasks in a fast-moving environment.
  • Strong analytical, interpersonal, and communication skills with internal and external customers.
Working Conditions: Office environment, required to drive to sites to gather requirements. Occasionally required to conduct site visits with hazards related to vehicles and mobile equipment requiring the use of personal protective equipment (PPE).
Pre-employment Requirements
  • Must obtain a City of Calgary operator's permit
  • Successful applicants must provide proof of qualifications.

Workstyle

  • This position may be eligible to work from home for at least part of the time as one of several flexible work options available to City employees. These arrangements depend on the operational requirements of the role, employee suitability, and are subject to change based on operational needs and corporate direction.

Union: CUPE Local 38
Business Unit: Fleet and Inventory

Position Type: 1 Temporary (up to 18 months)
Location: 655R 25 Avenue SE

Compensation: Pay Grade 9 $40.18 - 53.76 per hour
Days of Work: This position typically works a 5 day
work week, with 1 day off in each 3 week cycle.

Hours of work: Standard 35 hour work week

Audience: Internal/External
Apply By: September 5, 2025

Job ID #: 312514
Apply
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