The Mark Motors Group prides itself on being Ottawa’s Premium vehicle leader in both sales and service. Come join our Audi Ottawa location on Montreal Road and become a member of one of Canada’s Top Audi dealerships. We are focused on exceptional customer service and on developing our teams to be the best in the market.
Come join our Audi Ottawa Service team as our Service Advisor.
Responsibilities include and are not limited to:
Greets customers, listens to concerns or symptoms about car operation and ask questions to help resolve
Take video of clients vehicle before the vehicle is put in the garage
Maintains timely communication with customer regarding vehicle status
Identifies and researches vehicles, maintenance history, recalls and updates and prepares service order requests
Prepares written work orders
Actively sells quotes and makes informed recommendations for service
Liaison between customer and the technician, parts and manufacturers
Verifies that performed post-maintenance checks are completed
Upon repair completion, reviews and enters mechanics labor time, road tests vehicle, closes work order, notifies customers of completion
Contacts customers and schedules preventative maintenance or inspections on vehicles
Coordinates with parts inventory personnel to ensure parts availability to minimize amount of time vehicles are in shop.
Follows up on all customer special order parts and confirms required appointment prior to customer leaving
Tracks all open repair orders and knows the status of each
Qualifications
2+ years of experience in a service advisor or customer service role within the automotive industry
Familiarity with dealership management systems (e.x., CDK, 180) is an asset
Excellent time management and multitasking skills
Strong attention to detail and accuracy in documentation
Valid drivers license and clean drivers abstract
Job type - Full time 7am-4pm. Hourly Pay + Bonus
Benefits
Insurance that covers dental and prescription drugs. Benefits start 3 months after your first day.
Company Events
Disability insurance
Employee assistance program
Store discount
Location
458 Montreal Road
If your goal is to be a part of a premium, fast-paced, and supportive team, the Mark Motors Group is looking for you! Apply today and ignite your career with us! Please feel free to reach out to our Corporate Recruiter, Eira Rodriguez at erodriguez@markmotorsgroup.com for any further questions and details.