We are seeking a knowledgeable and customer-focused Service Advisor to join our Service team. The ideal candidate will act as the liaison between our customers and technicians, ensuring a smooth and professional service experience from drop-off to pick-up. A background in RVs, automotive, or diesel repair services is highly preferred.
Key Responsibilities:
Greet customers in a friendly and professional manner.
Accurately identify and document customer service needs and concerns.
Generate repair orders with clear descriptions of customer complaints and requested services.
Communicate clearly with service technicians to relay customer concerns and prioritize work.
Provide estimates for labor and parts and obtain customer approvals.
Maintain regular contact with customers regarding the status of their vehicle/RV repairs.
Review completed work with the customer, explain charges, and ensure satisfaction.
Coordinate warranty claims and recalls when applicable.
Upsell additional services based on vehicle inspections and maintenance schedules.
Maintain organized records of customer interactions, services, and payments.
Ensure timely scheduling and follow-up for preventative maintenance services.
Qualifications:
Proven experience as a service advisor, preferably in the RV or automotive industry.
Working knowledge of RV systems, automotive repair, parts, and terminology.
Strong communication, organizational, and customer service skills.
Proficiency in repair order software (CRM,. IDS, Ackroo) is a plus.
Ability to manage multiple tasks and work in a fast-paced environment.
Valid driver’s license and a clean driving record.
Preferred Skills & Attributes:
Strong understanding of RV systems (plumbing, electrical, HVAC, chassis, etc.)
- Ability to explain complex mechanical issues to customers in layman's terms.
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Team player with a proactive and solutions-oriented approach.
Why join our team:
Since 1969, Fraserway RV, as a family venture, has been driven by a simple goal - to anticipate, exceed, and earn lifelong trust from our customers. Decades of RVing experience has shaped us to become Canada’s sole coast-to-coast RV Sales & Rentals Dealer and we are looking for the best to join our team for our ongoing growth journey.
We’re proud to have been recognized with the RV Business Top 50 Dealer Award and the exclusive Blue Ribbon Award for excellence in customer care, staff training, marketing, and community service.”
Our Vision
To be Canada’s #1 RV Adventure Company, inspiring individuals and families to fall in love with the RV lifestyle, create lifelong memories, and connect with nature through the joys of RVing.
Our Mission
As a team, we do everything possible to ensure our customers’ RV adventure dreams are realized.
We bring passion, expertise and community commitment to each of our business offerings: Sales, Service, Parts and Rentals. We are proud to serve not only our customers but the communities in which we live and work. Communities are part of our celebrations; we give back a portion from each sale to causes that make a difference and our teams volunteer in building connections that make us stronger.
In addition to becoming part of an exceptional team, we offer:
- Career Growth Opportunities: Advance your skills and take your career to new heights.
- Comprehensive Healthcare Benefits Package: Enjoy peace of mind with our competitive benefits.
- Employee/Family Bursary Program: Support for your continued education.
- Employer-Matched RRSP Program: Secure your financial future with our matching program.
- Friendly Work Environment: Join an ambitious team that values collaboration.
- Discounts on RV Purchases, Rentals, and Parts: Enjoy great savings on our products.
Compensation:$23.00 - $29.00 based on experience
If you're excited for your next adventure and want to want to be part of a team that values top-notch customer service, , we want to hear from you!
Please submit your application, including your resume and cover letter. Please note as part of our recruitment process pre-employment background checks will be conducted.
We thank all candidates for applying; however, only those selected for an interview will be contacted.
Don’t just work—thrive with us. Your next adventure starts here! ✨
"#INDHP"
Behaviors
Required- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Required- Self-Starter: Inspired to perform without outside help
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization