We are seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be the primary point of contact for customers bringing their vehicles in for service or repair. Your role will involve providing exceptional customer service, assessing vehicle issues, and recommending necessary repairs or maintenance. If you have a passion for the automotive industry and enjoy working with people, this is the perfect opportunity for you.
Duties:
- Greet customers and assist them with checking in their vehicles for service
- Listen to customer concerns and accurately document them
- Conduct vehicle inspections to identify necessary repairs or maintenance
- Provide detailed explanations of recommended repairs and associated costs
- Upsell additional services or maintenance packages based on customer needs
- Coordinate with the service technicians to ensure timely completion of repairs
- Keep customers informed about the status of their vehicles throughout the service process
- Handle customer inquiries, complaints, and warranty issues with professionalism and empathy
- Process payments and handle cash transactions in accordance with company policies
Qualifications:
- Previous experience in a customer service role, preferably in an luxury automotive dealership or repair shop
- Strong mechanical knowledge and understanding of automotive systems
- Excellent communication and interpersonal skills
- Proven ability to upsell products or services to customers
- Familiarity with automotive repair terminology and processes
- Ability to work in a fast-paced environment while maintaining attention to detail
- Sales experience is a plus
If you are passionate about providing exceptional customer service, have a strong mechanical aptitude, and thrive in a dynamic environment, we would love to hear from you. Join our team as a Service Advisor and take your career in the automotive industry to the next level. Apply now!```
Job Types: Full-time, Permanent
Pay: $50,000.00-$120,000.00 per year
Benefits:
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care
Experience:
- service advisor: 2 years (preferred)
- Customer service: 5 years (preferred)
Work Location: In person