Title: Server
Reports to: Director of Food Operations
Department: Habitat Pub
Status: Casual
Work Hours: Monday - Friday
Compensation: $18/hr + tips
Application Closing Date: August 15, 2025 4:00 PM
About Us:
The Student Association at BCIT is a leading non-profit student-led organization committed to enhancing student life through advocacy and providing student-centered, responsive and pro-active services. Considered one of the leading student associations in the province, we live our mission and are student-focused in all that we do. Students lead our organization and govern the affairs of the BCITSA. Our Board of Directors is composed of 12 elected Student Executives and Student Councilors from each of the different Schools at BCIT.
BCITSA is committed to fostering a safe, inclusive, and equitable workplace culture that supports and promotes equity, respect, and accountability among employees and BCIT students. We strive to cultivate a community that recognizes equity and diversity as fundamental to achieving inclusive excellence in all our programs and services. The following values encompass how BCITSA upholds our vision and mission, and guide how we provide our services:
- We recognize the talent and unique perspectives, including seen and unseen qualities, our employees bring to our culture.
- We expect our workplace culture to be one that is inclusive, respectful, fair, and safe for the diverse people within our organization to be their most authentic selves.
- We advocate for flexibility, adaptability, and creative solutions to best meet the needs of our employees.
- We foster a workplace where clear communication, transparency, and accountability are prioritized.
Why Work With Us:
- Free coffee and tea, and discounts at BCITSA food and retail locations
- Free access to BCIT fitness facility
- Flexible, fun team environment
- Everyone works towards enhancing student life
The Opportunity
The Server is responsible for giving friendly and efficient service to Pub customers with a positive and professional demeanor, accurate order taking, and the ability to balance different tables needs during the service cycle. You are a team player who helps other staff, especially during busy times. Finally, you clean, and stock as needed.
What You Will Do:
Customer Service Standards:
- Build rapport with customers throughout service cycle with an authentic, friendly, helpful, and professional demeanor
- Ensure customers are satisfied with ordered items and service quality
- Resolve customer complaints and requests; inform management when appropriate
- Develop and maintain a solid product knowledge in order to answer questions
- Monitor customer alcohol intake and refuse service if customer has reached their limit
- Inform management of any difficulties with customers or staff
- Inform customers of upcoming events and promotions within the pub or the greater BCITSA
Service Cycle:
- Greet and welcome customers, give them menus, inform them of specials, and ID them
- Take accurate food and drink orders, including any modifications or special requests
- Analyze orders and suggest combinations of food items to save customers money
- Suggest additions to orders or extra items when appropriate
- Check food quality and accuracy of order
- Organize and group food items on pass bar
- Deliver order including sauces, cutlery, extra plates, and napkins to tables, and ensure each customer receives items they ordered
- Check on customers soon after they begin eating and throughout meal, taking additional orders and delivering refills
- Present bills to customers
- Thank customers for their patronage at HABITAT
Cash Handling and Point of Sale (POS):
- Input orders into POS terminal under the correct table number
- Ensure the number of customers per table is inputted correctly
- Verbally inform kitchen of any abnormal requests or customers with allergies
- Split up bills accurately according to customer needs and print them
- Carry out sales transactions using preferred method of payment, and close bills promptly
- Perform cash out duties and tip out
Operational Duties:
- Understand, follow, and enforce all policies and procedures
- Ensure pub is a safe environment for all users
- Fill out incident reports and reports to Front of House Manager in a timely manner
- Clear and clean tables after customers leave
- Maintain clean and orderly workstations
- Organize and clean menus, and roll cutlery at the end of shift and during shift, as needed
- Set up tables for big parties
- Perform closing cleaning duties and remove garbage
- Rotate and stock food items and other supplies
- Fill and clean all condiments, and make coffee
Other Related Duties:
- Support Student Executives and staff members for their respective initiatives
- Assist in training employees
- Assist other staff with duties, especially when busy
- Other related duties as required
About You:
With an open, engaging attitude and willingness to learn, you are someone who promotes teamwork, hard work, customer service, and accountability in line with our culture and objectives. You are positive, innovative, and resourceful with your abilities to preform job duties, or other tasks you are given. Lastly, building rapport with customers with an authentic, friendly, helpful, and professional demeanor will ensure a happy guest, and hopefully a returning guest.
EDUCATION & EXPERIENCE
- High School Diploma or equivalent
- Six months of experience in a similar role
Knowledge & Abilities:
- Communication skills
- Team player
- Multitasking skills
- Customer service skills
- Ability to work under pressure
REQUIREMENTS:
- Serving it Right Certificate
- Must be able to lift and carry up to 7kg (15lbs), bend, crouch, climb, and walk and stand for long periods
Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.
BCITSA respectfully acknowledges that the land on which BCIT’s main campuses are located is the traditional and unceded territory of the Coast Salish peoples, specifically the shared traditional territories of the Səl ̓ ílwətaʔ/Selilwitulh (Tsleil-Waututh), Sḵwx̱wú7mesh Úxwumixw (Squamish), and xʷ məθkʷəyə̓ m (Musqueam) First Nations
Job Type: Part-time
Pay: $18.00 per hour
Benefits:
- Discounted or free food
- Flexible schedule
- On-site gym
- On-site parking
Experience:
- Serving: 1 year (required)
Licence/Certification:
- Serving It Right (required)
Work Location: In person
Expected start date: 2025-08-18