Company Description
Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!
Job Description
Host
You are the beginning and end of every exceptional guest experience in our pop-up bar, located within the iconic Castle in the City. As a Host, you will be the first and last point of contact for our guests, welcoming them with warmth, professionalism, and genuine hospitality. Your positive attitude and ability to engage meaningfully with guests will set the tone for a memorable dining experience.
What’s in It for you:
- Seasonal full-time role from September 21, 2025, to January 2, 2026
- Inclusive, empowering, and positive workplace where people are at the heart of everything we do
- Collaborate with passionate hospitality professionals striving to make the world more welcoming
- Access to global opportunities through our employee travel and internal transfer programs
- Competitive starting wage of $25.33/hour
- Complimentary meals during your shift via the Colleague Dining Program
- Complimentary uniform laundering
- Opportunity to gain experience in a luxury hotel set within a historic 1939 Vancouver landmark
- Participate in impactful Corporate Social Responsibility initiatives
What You’ll Be Doing
- Consistently provide a professional and friendly greeting, delivering proactive and engaging guest service
- Assist guests with menu knowledge in an informative and welcoming manner
- Support the team throughout service to ensure a seamless guest experience, including running food, refilling beverages, and resetting tables
- Maintain full knowledge of the beverage list, menu items, specials, and preparation methods
- Address guest concerns promptly and graciously, providing remarkable service recovery
- Be aware of and communicate dietary restrictions and allergies to the appropriate team members
- Stay informed on current promotions, programs and Hotel offerings
- Adhere to all service standards, safety, and sanitation procedures
- Completing additional tasks as assigned to contribute to overall guest satisfaction and team success
Qualifications
You’ll Be a Great Fit If You Have:
- A service-driven personality with experience in high-volume restaurant settings (preferred)
- Familiarity with OpenTable and Point of Sale system (an asset)
- Previous experience in a luxury hotel environment (an asset)
- Familiarity with wine, spirits, cocktails, and specialty coffee to support guest inquiries and enhance the front-of-house experience (an asset)
- Valid Serving It Right certification
- Strong communication, interpersonal, and problem-solving skills
- The ability to remain calm, courteous, and focused on guest needs in a fast-paced environment
- A team-oriented mindset and the ability to collaborate effectively with colleagues
- Proven multitasking abilities and the capacity to manage multiple priorities efficiently
- A high level of reliability, responsibility, and commitment to professional appearance and conduct
- Flexibility to work weekends, holidays, evenings, and rotating shifts as required
- Professional working proficiency in spoken and written English
Preference will be given to applicants who can commit to the full duration of the season (September 21, 2025 to January 2, 2026)
Physical Aspects of Position (include but are not limited to):
- Constant standing and walking throughout shift
- Frequent climbing of stairs, ladders, and ramps
- Occasional lifting/carrying up to 30 lbs
- Occasional kneeling, pushing, and pulling
Additional Information
Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS