Saturday Receptionist/Customer Service Representative

Job description

Receptionist, Customer Service Coordinator

Are you a People Person? Do you want to join a growing and winning business? Our reception is the first point of contact for our customers and suppliers and as such, you will be a key part in creating a positive first impression of our business, maintaining our outstanding customer service record, and will help foster a positive energy in the sales office.

We are looking for THE face and voice of our business whenever a guest arrives. Given the critical importance of this role, we are looking for a superstar to join our fast-moving and quickly expanding business.

If you feel like you could be a valuable, multitasking member of our team and love working in a fast-paced environment, maybe this is just the opportunity you have been looking for!

Job Duties Include but are not limited to:

· Welcoming all visitors by greeting them, in person or on the telephone; answering or referring inquiries in a professional and timely and friendly manner.

· Answer incoming telephone calls and determines purpose of calls, and forwards calls to appropriate personnel or department.

· Take and deliver messages when appropriate personnel are unavailable, enters the correct data into the computer while on the phone.

· Maintain an accurate telephone call log.

· Receive, sort and route mail and courier packages. Prepare outgoing packages.

· Maintain office equipment, copier machines, assists users, sends faxes, and retrieves and routes incoming faxes.

· Create and print memos, reports and other various documents. Performs clerical duties such as filing and photocopying, accurate data entry.

· Maintain a clean and organized reception and show room area. Ensuring showroom is tidy and clutter free.

· Take payments in a professional manner both in person and over the telephone.

· Ensure all appropriate paperwork is complete prior to customer leaving the office.

· Ensure all office and reception duties are complete before departure for the day.

· Day end duties which include cashing out and balancing money collected for the day, writing up cash/cheque deposit and delivering bank deposit to bank immediately upon leaving the office.

· Responsible for correctly filing various paperwork and documents both physical copies as well scanned copies.

· Contributes to team effort by accomplishing related results as needed.

Skills and Qualifications:

· Exceptional Telephone Skills

· Verbal Communication

· Microsoft Office Skills

· Listening

· Professionalism

· Customer Focus

· Organization

· Team Work

· Handles Pressure

· Critical Thinking

· Dependable and Reliable

· Exceptional Time Management

· Consistent Work Ethic

· Supply Management

· Problem solving under pressure

· A friendly warm attitude no matter what

· Efficient Multi Tasking is a must

** Must be able to work Saturdays**

Compensation & Benefits:

Competitive wages based off experience ($18-22 per hour to start)

Vacation pay after 1 year has been met

Job Type: Saturdays

Pay: $17.00-$22.00 per hour

Expected hours: 8 per week

Benefits:

• Casual dress
• Company events
• On-site parking
• Store discount

Work Location: In person

Job Types: Part-time, Permanent

Pay: $17.00-$21.00 per hour

Expected hours: 9 per week

Benefits:

• Casual dress
• Flexible schedule
• On-site parking
• Store discount

Schedule:

• Day shift
• Weekends as needed

Language:

• Mandarin (preferred)

Work Location: In person