Job Summary
The Sales Support Admin role is critical in assisting the sales team with day-to-day operations, ensuring seamless communication between departments, and maintaining a smooth flow of customer service, order processing, and administrative tasks. This role acts as the backbone of the sales process by handling internal coordination, quote preparation, and follow-ups, allowing sales representatives to focus on building relationships and closing deals.
Key Responsibilities
- Assist the sales team by preparing quotes, invoices, job orders, and client communications.
- Enter and update customer information and job details into the CRM and internal systems.
- Coordinate between clients, production, estimation and design to ensure accurate and timely job completion.
- Follow up with clients on artwork approvals, job changes, and delivery timelines.
- Track the progress of sales orders and update relevant stakeholders as needed.
- Maintain organized sales files and documentation for easy reference.
- Respond to customer inquiries by phone or email and direct them to the appropriate team member.
- Prepare sales reports and summaries as directed by the Sales Manager.
- Help onboard new clients by ensuring all paperwork and internal requirements are met.
- Support trade shows, events, and marketing campaigns as needed.
Qualifications
- 1–2 years of experience in a sales support, customer service, or administrative role.
- Experience in a print, signage, or design industry is an asset.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and CRM systems.
- Strong organizational and time management skills.
- Excellent verbal and written communication abilities.
- Ability to multitask and work under pressure in a fast-paced environment.
- Attention to detail and accuracy when dealing with orders and client information.
- A positive, team-oriented attitude with a willingness to learn.
Work Environment
- Office-based role with regular interaction with sales, production, and design teams.
- May require occasional communication with clients outside normal business hours depending on project urgency.
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person