About Us:
PD International is a Canadian-based company specializing in developing and manufacturing innovative recreational powersports and automotive products. PDI was founded as a company specializing in automotive drivetrain components; however, this has diversified into other powersports segments over the years. PDI currently focuses heavily on developing and manufacturing products for the off-road aftermarket.
Job Summary:
In this dual-function role, you will be the first point of contact for clients and visitors while ensuring the smooth operation of sales and administrative workflows. You will be key in processing sales orders, managing customer communications, and supporting internal operations and events efficiently and professionally.
Key Responsibilities:
- Accurately process daily sales orders, RUSH orders, and back orders, following a structured workflow to support sales pipeline continuity
- Maintain and update databases, including sales order statuses, customer records, and related documentation
- Respond to customer inquiries across various platforms in a timely and professional manner
- Manage high-volume inbound calls and direct them to the appropriate departments
- Coordinate travel arrangements and logistics for company events, trade shows, and meetings
- Assist in organizing and managing internal and external company events
- Welcome and assist customers at the front desk, ensuring a friendly and professional experience
- Perform general office and sales administrative duties as needed to support daily operations
Qualifications:
- 1–2 years of experience in sales, admin or customer services roles
- Strong communication skills (both verbal and written) with excellent customer service abilities
- Prior experience in office administration and customer support is essential
- Highly organized with strong time management skills and the ability to meet tight deadlines
- Proficiency in MS Office (Word, Excel, Outlook), CRM systems, email, and internet navigation
- Ability to multitask and manage high call volumes effectively
- Energetic, proactive phone demeanour, attentive listening, and strong writing skills with excellent grammar
Job Types: Full-time, Permanent
Pay: $40,000.00-$45,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Richmond Hill, ON L4B 2M9: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Expected start date: 2025-09-02