Sales Coach

LOCATION: Kelowna
Salary Range: $64,000 – $74,000 + commission plan
APPLICATION SUBMISSION DEADLINE: Open until filled

Are you passionate about sales and customer experience? Do you have a knack for coaching
others to reach their full potential?

We are looking for a Sales Coach to join our Contact Center team at our Kelowna Support Office.
In this role, you’ll play a vital part in mentoring our Storage Consultants, helping them grow their
sales skills, and ensuring our customers receive the best possible experience.

At BigSteelBox, you’ll be part of a company that truly cares—about our people, our customers,
and our communities. We offer a competitive base salary, commission plan, and comprehensive
health and dental benefits. Salary is dependent on experience. Benefits and a matching RRSP
program are provided after 3 months. You’ll also join a supportive and collaborative team that’s
driven to make a positive impact.

We are proud to be certified as a Great Place to Work®! This recognition is awarded following a
thorough, independent analysis conducted by the Great Place to Work Institute Canada. It’s
based on direct feedback from employees through an extensive and anonymous survey about
their workplace experience.

This is a fantastic opportunity for someone who thrives on developing others, driving results,
and contributing to a people-focused culture.

What makes BigSteelBox unique? Visit our website to learn more about our core values and
what drives our BigSteelBox family.

REQUIRED EXPERIENCE AND QUALIFICATIONS:

• Minimum Education: Grade 12, post-secondary education preferred, but relevant

experience will be considered

• 1 or more years of direct work experience in sales/telesales or 1 year of outside sales

experience

• Experience and understanding of the Sandler Training sales process is required

• Supervisory experience is an asset but not required

• Excellent computer and communication skills: Genesys, Salesloft, Outlook, Powerpoint,

Word, & Excel

PRIMARY RESPONSIBILITIES:

• Receive a small number of phone calls to remain current, as well as help the contact

center when call volumes are too high or there is a staff shortage

• Attend all Sales process meetings and training
  

• Be well versed in and able to coach to product/service features and benefits, quote

prices, discuss credit terms, and prepare sales order forms/reports

• Be a leader in the understanding of the process and financial systems needed to execute

on a call

• Listen to and evaluate phone calls received by Call Takers

• Coach all call takers on operational and sales processes

• Make outbound follow-up calls to existing customers to survey them on the quality of

our call-taking

• Collaborate with Management and Call Takers to determine necessary strategic sales

approaches

• Prepares new representatives by conducting orientation to the sales process, developing

individual coaching plans, and providing resources and assistance when needed.

• Prepare and lead monthly sales meetings in collaboration with Contact Center Manager

and Supervisor

REQUIRED SKILLS/CORE COMPETENCIES:

• Networking and Relationship Building - Networks and build working relationships to

respond to current and future needs.

• Business Acumen - Analyzes complex issues to develop approaches or solutions that

are considered forward-thinking and best practice.

• Communication - Adapts communication to respond to an audience or situational

requirements

• Teamwork - Encourages others to participate in team activities and ensures teams

are working effectively

• Leadership - Builds on the strengths of the workplace and reduces internal

weaknesses through training and development.

• Learning & Innovation - Continually learning and always generating ideas for

innovative approaches to solve problems and how to create a competitive advantage
for the business unit

• Negotiation - Includes organizational needs and initiatives to develop solutions that

build momentum

• Drive for Results - Demonstrates a focus on finishing all tasks assigned in a timely

manner while taking complete ownership of tasks

• Sales Process – A demonstrated understanding and consistent use within your role.
• Decision Making - Recognizes situations and examines facts to develop clear steps

and projects, setting out goals and objectives and work plans to complete.

• Service Orientation - Provides superior service to both internal and external

customers.

We thank all applicants in advance. However, only those selected for an interview will
be contacted.