Revenue Specialist

• Investigate and resolve individual bill issues and exceptions from the daily billing cycle.
• Calculate and add bill adjustments to customer accounts.
• Calculate and recreate customer bills based on the various Nova Scotia Power approved fees and rates.
• Perform advanced billing functions such as: multiple bill cancellations, complex-level adjustments, re-issuing of multiple or historical bills.
• Communicate and work with staff in other departments such as Customer Care, Field Operations, Smart Meter Operations, etc.
• Provide billing subject matter support to internal and external customers.
• Adhere to billing and meter reading policies and procedures based on Rates and Regulations for Nova Scotia Power

During major power outages you will be required to assist the Customer Care Center by providing customer phone support during and after hours.

You will be responsible for your personal safety and that of your co-workers by observing all Occupational Health and Safety Rules and Regulations. You will be accountable for environmental performance as it relates to the environmental management system processes and initiatives.

You recognize yourself in most of the following competencies, and where possible possess the skills and experience listed below:

• Minimum of Grade XII education or equivalent.
• Minimum of two years’ relevant experience with billing or metering functions.
• Competency using MS Outlook, MS Excel, MS Word, SharePoint.
• Strong written and verbal communication skills with the ability to clearly articulate issues.
• Work effectively as part of a small team in a fast-paced, rapidly changing environment.
• Ability to problem solve, make decisions and/or recommendations.
• Organized and detail oriented with the ability to adapt to change.
• Good judgment, initiative, confidentiality, work ethic, and the ability to meet deadlines are of prime importance.

At the Emera Group of Companies, you’ll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help us to safely deliver cleaner, more reliable energy to our customers. If working in an innovative environment, challenging yourself, and shaping a cleaner energy future inspires you, we want to hear from you. Apply by September 11, 2025 and let us know why this role is right for you.

• Flexibility: One flexible remote workday.
• Health & Wellbeing: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, access to a free on-site fitness centre, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.
• Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
• Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching & volunteer programs, various committees and employee resource groups, and scholarships for children of employees.
• Competitive Compensation: A comprehensive benefits plan and a Defined Contribution Pension Plan.