We’re looking for a motivated Retail & Operations Associate (student-friendly, part-time to full-time) to support our growing fitness equipment business. This role is perfect for someone who enjoys working in a dynamic environment, assisting customers face-to-face, and keeping store operations running smoothly. You’ll also play a key role in supporting our outside sales team and ensuring an exceptional customer experience.
Responsibilities
- Assist with retail store operations, including opening/closing, maintaining a clean and organized showroom, and providing in-store customer support.
- Service walk-in customers by answering questions, recommending products, and processing sales.
- Handle shipping & receiving of orders, including unpacking deliveries, organizing inventory, and preparing outbound shipments.
- Support the outside sales team by organizing orders, coordinating deliveries, and maintaining communication with customers.
- Provide excellent customer service, both in person and over the phone/email.
- Maintain product knowledge of fitness equipment and accessories to better assist customers.
- Track and update order statuses, ensuring customers are informed and expectations are managed.
- Assist with store promotions, events, and light marketing activities (e.g., social media posts, in-store demos).
- Collaborate with the sales team to create a seamless customer experience across retail and commercial channels.
Qualifications
- Previous retail, customer service, or operations experience is an asset (but not required—training provided).
- Strong communication and people skills with a customer-first mindset.
- Highly organized with attention to detail, especially in shipping/receiving and order handling.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proactive, reliable, and willing to learn.
- Passionate about fitness and health is a strong advantage.
- Basic computer skills; experience with POS systems or CRM software is an asset.
- Ability to lift and move fitness equipment (with support) as part of day-to-day tasks.
Join us as a Retail & Operations Associate and help drive the growth of our business by delivering top-notch service and keeping operations efficient. This is your chance to gain hands-on experience in retail, logistics, and sales support—while working in the exciting world of fitness.
Job Type: Full-time
Pay: $40,000.00-$80,000.00 per year
Benefits:
- Commuter benefits
- Company events
- Dental care
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site gym
- Store discount
- Work from home
Education:
- Secondary School (preferred)
Experience:
- Retail sales: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person