Position: Retail Manager Location: Ripley’s Aquarium of Canada
Reports To: Director of Retail Operations
Job Purpose:
Reporting to the Director of Retail Operations, the Retail Manager is responsible for managing the day-to-day operations of the gift shop. This includes leadership and guidance to the retail team, merchandising changes and planning, and analysis of the retail business in all aspects.
Please remember that due to the nature of our business, we work when others play in an attraction that is open 365 days of the year! You will be expected to be regularly available to work any shift during, before or after these hours of operation.
Critical Responsibilities:
The Retail Manager is responsible for supporting the day-to-day operations of the aquarium gift shop, ensuring a seamless and positive guest-focused retail experience. Key responsibilities include:
- Oversee all aspects of daily shop operations in collaboration with the Director of Retail Operations & Lead Supervisors.
- Provide leadership and guidance to the retail team including Lead Supervisors, Supervisors, and Associates.
- Prepare and manage staff scheduling to ensure adequate coverage for both regular operations and peak periods.
- Process bi-weekly payroll and maintain accurate timekeeping records.
- Lead part-time and seasonal recruitment efforts, including interviewing, onboarding, and training.
- Provide consistent coaching and discipline in alignment with company policies to support performance and positive team development.
- Ensure proper cash handling procedures are followed at all times.
- Review existing operational procedures and implement updates or revisions to improve efficiency and guest experience.
- Attend monthly retail analysis call, including preparing and analyzing all metrics in preparation for the call.
- Assist with the preparation of departmental budgets and participate in monthly P&L reviews to monitor financial performance.
- Support store merchandising and visual display setups in line with promotional or seasonal changes.
- Oversee receiving, tagging, and organization of incoming product shipments; maintain accurate inventory controls.
- Act as the Director of Retail Operations in their absence, maintaining full operational oversight.
- Assist with all physical inventories and audits.
- Support front-line operations as needed by running the register, relieving staff for breaks, and ensuring guest service standards are upheld.
- Assist and maintain the Aquarium’s Shopify online store, including product uploads, order fulfillment, and customer service coordination.
- Additional responsibilities may be assigned based on operational needs.
Special Skills and Requirements:
- 2+ Years experience managing a retail store / gift shop, in a high volume traffic location.
- 3-5 years experience in a leadership role.
- Solid knowledge of retail math and analytics in a retail environment.
- Guest experience enthusiast with a keen attention to detail.
- Strong time management skills and organizational skills with the ability to multitask in a fast-paced environment.
- Open schedule availability to work days, nights, weekends, and holidays.
- Ability to lift up to 75 lbs.
- Experience with Microsoft office including Microsoft excel and Outlook.
- Experience using inventory management systems.
- Valid Drivers license.
Thank you for your interest in Ripley's Aquarium of Canada! Only those selected for an interview will be contacted further.