The Easton's team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.
About the Hotel
Holiday Inn Toronto International Airport is a large 451-room full-service hotel, owned and operated by Easton's Group of Hotels. Close to Pearson Airport, it features a large restaurant and bar with over 20,000 square feet of banquet space.
Benefits
- Health, Vision, and Dental Coverage
- Wellness Days
- Employee Social Events
- On-Site Parking
- Deferred Profit-Sharing Plan
- Onsite Gym/Pool
- Career Development
- Hotel Discounts at IHG and Easton’s Group of Hotels properties
Overview:
Join our team at Holiday Inn Toronto International Airport as a Host/Hostess! If you have a passion for delivering outstanding customer service and crafting memorable dining experiences, we want you to be the welcoming presence at our establishment.
What you will be doing?
- Greets guests in a prompt and courteous manner; seats guests ensuring a balanced workload among servers. Maintain accurate waiting list as needed. Alert guest when table is available.
- Assists Manager or Supervisor with opening tasks such as assigning stations to servers for meal periods and retrieving daily specials.
- Processes take-out orders; may answer room service phone and process room service orders; practices suggestive selling techniques.
- Receives customer payment from servers and processes transactions on cash register as outlined in the cash and charge procedures; gives correct change; balances cash drawer at close of shift; completes all opening/closing paperwork; documents void on void balance sheet.
- Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
What are the requirements this role?
- At least one (1) year of restaurant experience.
- Strong communication/customer service skills as a significant amount of time are spent interacting with guests.
- Available to work any shifts, including evenings, weekends, holidays.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.