Residential Primary Worker

Job Position: Residential Primary Worker
Anticipated Start Date: September 2025

The Primary Worker reports directly to the Residential Supervisor and carries out her duties under the authority of the Supportive Housing/Residential Manager and the Executive Director.

The Primary Worker is responsible for the implementation of programing and structure for women who reside at the Michael House Residence. Clients are pregnant and/or parenting and may have complex lives that require them to focus on personal and parenting skills. The Primary Worker will need to be able to work with complex individuals, using strength-based interventions and developing positive professional relationships with the clients.

This role will be on a rotating 24-hour schedule with an 8-hour sleeping component. It will be 24 hours on, 48 hours off and will encompass 8-9 shifts per month.

QUALIFICATIONS:

• College or University diploma, or equivalent experience (3 years) in working in the human services sector.
• The ability to work with clients to increase their personal assets, with an understanding of the mother/child dyad and how this impacts the infant’s mental health.
• Being able to work and communicate with the Michael House team and community partners is critical.
• Understanding or certification in Infant Mental Health, Circle of Security, ASQ3 and Developmental Assets.
• Must be able to perform physical tasks such as cleaning, holding infants and children, etc. to assist clients in parenting and life-skills.

RESPONSIBILITIES AND PRINCIPLE ACTIVITIES:

All work at Michael House requires staff to have read and understood the relevant Program, Health and Safety, Financial and Human Resources policies and procedures. There is also a Staff Manual to assist new employees in understanding the Residential program and agency.

The following list is not comprehensive. Tasks or responsibilities may be added as needed to secure or enhance the program at the residence.

Caseload Management

• Responsible for ensuring the safety and welfare of mothers, infants, and children during shift.
• Shall be case responsible for up to 5 clients, as assigned by Residential Supervisor.
• Shall supervise and assist clients in following the program structure from new client orientation through until client discharge.
• Ensure a high level of service is provided to clients by identifying client’s needs and strengths.
• Assist clients to arrange for community support services and help clients organize and attend appointments if needed.
• Attend client Signs of Safety and other relevant meetings as needed, speaking to the clients’ strengths, needs, and goal areas.
• Shall complete all documentation i.e. client logs, check lists and staff updates, before leaving the shift.
• Shall attend shift changes at the beginning and end of each shift and ensure that when leaving the shift that the next staff has the required information.
• Shall record any serious occurrences during the shift and report it to the Residential Supervisor.
• Shall be aware of emergency policies and procedures and act accordingly.
• Shall immediately report any concerns to the Residential Supervisor and/or on-call Sr. Staff.
• Meet regularly with Management team.
• Attend staff meetings as required.

Household Maintenance

• Ensure that Michael House remains clean, pleasant and a positive environment and ensure that the house is in good order at the end of each shift.
• Report any repairs and/or Health and Safety concerns to the Residential Supervisor or Facility Manager and fill out the appropriate documentation.
• Ensure that residents follow agency policy regarding property use.
• Ensure that “client only” areas be respected and that the staff office and meeting room areas be kept locked when unoccupied.
• Ensure the security of the home and confidentiality of files according to procedures.

Agency and Program Development

• Supports the mission and objectives of Michael House and works with the staff team to achieve these goals.
• Understand Attachment Theory and Infant Mental health and can create an environment on shift that reflects this knowledge.
• Can share information about the programs and clients in a professional way during shift change, and in both internal and external meetings.
• Participates in trainings and education to stay abreast of best practices in our sector.
• Understands how difficult it is to parent and can be encouraging and helpful to clients.
• Understand best practice in infant/toddler care and able to teach and support clients in caring for their children.
• Bring own skillset and personality to the agency and uses them to enhance the Michael House environment.
• Establish excellent working relationships with the other staff at Michael House.
• Liaise well with other agencies on behalf of Michael House Clients.

Community and Agency Relations

• Follows the confidentiality policies.
• Welcomes invited visitors to Michael House and ensures that they respect the peace and privacy of the home.
• Refers media and public inquiries to the Executive Director.
• Receives donations that are brought to the door; ensures that the appropriate information is gathered so that tax receipts and or thank-you cards can be issued.

Please send resume and cover letter to Office@michaelhouse.ca

MHPSS is an equal opportunity employer

MHPSS is a faith-based, not-for-profit organization

Job Types: Full-time, Permanent

Benefits:

• Employee assistance program

Work Location: In person