Client Care Coordinator / Receptionist
Lift Skin Health & Laser – Maple Ridge, BC
Part‑Time (with strong potential to become Full‑Time)
About Us
Lift Skin Health & Laser is a boutique medical aesthetics clinic dedicated to delivering personalized skincare and laser procedures in a welcoming, professional, and confidential setting. We offer an extensive range of advanced treatments, including IPL, HydrafacialMD, RF microneedling, cosmetic injectables, and more—custom-tailored to individual skin goals. (liftskinhealth.com)
Position Summary
As our front line and client champion, you will manage our reception, scheduling, retail, and client care with warmth and professionalism. The role is part-time initially, but there are clear opportunities to grow into a full-time position as the clinic expands.
Key Responsibilities
Client Experience & Front Desk
- Welcome clients in person, by phone, and via email with professionalism and warmth
- Help clients explore and book services like HydrafacialMD (Signature/Advanced/Platinum), Hydraplaning, Microneedling, IPL Photofacials, Cosmetic Injectables (Dysport, Nuceiva, Fillers), Laser Hair Removal, Emsella Chair, Celluma LED Therapy, and more
- Maintain a clean, inviting reception and waiting area stocked with current promotions
- Offer refreshments, assist with check-in/check-out, and ensure client comfort throughout their visit
- Provide essential information on pricing, after-care instructions, and current promotions
Scheduling & Administration
- Manage appointment bookings, confirmations, and follow-ups using Jane clinic software
- Handle consultations, treatment bookings, and retail purchases efficiently
- Process payments (credit, debit), issue receipts, and reconcile daily sales
- Maintain accurate client records and ensure confidentiality
- Coordinate with practitioners to manage treatment rooms and daily workflow smoothly
Technical & Office Skills
- Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook) for reporting and communications
- Experience using QuickBooks for invoicing, transaction tracking, and reconciling
- Comfortable learning and navigating Jane software for bookings, client management, and reporting
- Able to generate formatted client documents, promotional flyers, digital appointment reminders
- Handle online file organization, client communications, and email marketing coordination
Team Collaboration & Clinic Support
- Assist with inventory management for retail products (e.g., ZO Skin Health, AlumierMD, EltaMD, etc.) and treatment supplies
- Support marketing initiatives: help implement promotions (IPL specials, facial bundles), assist in coordinating newsletter/email blasts, and greet walk-ins
- Help plan and execute in-clinic events or open houses
- Work collaboratively with clinicians and injectors to enhance clinic efficiency
Qualifications
- 2-3+ years of customer-facing experience in a medical spa, clinic, or reception environment
- Exceptional interpersonal communication skills and a polished, professional demeanor
- Strong organizational skills, attention to detail, and ability to multitask
- Proficiency with Microsoft Office and QuickBooks required; experience with Jane considered a strong asset
- A genuine interest in skincare, wellness, and aesthetic treatments
- Flexibility to work evenings or occasional Saturdays as required by clinic schedule
Compensation & Benefits
- Competitive hourly wage (based on experience)
- Commission opportunities on product sales
- Staff discounts on skincare products, medical esthetic services, injectable treatments, and more
- Opportunity to grow into a full-time role with added responsibilities and performance incentives
To Apply
Send your resume and a brief cover note explaining why you’re an ideal fit to:
info@liftskinhealth.com
Job Types: Part-time, Permanent
Pay: $22.00-$26.00 per hour
Expected hours: 24 per week
Additional pay:
- Commission pay
Benefits:
- Casual dress
- Company events
- On-site parking
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Weekends as needed
Work Location: In person
Application deadline: 2021-09-15