Why You’ll Love Being Part of Our Team

At The Authentic T-Shirt Company®/SanMar Canada, we’re more than just a leading distributor of high-quality apparel; we’re a company that people love to be a part of. As Canada’s leading wholesale distributor in the imprintable apparel industry, we’ve built a reputation for excellence, and it all starts with our people.

When you join us, you’re not just clocking in. You’re becoming part of a vibrant, supportive team that celebrates creativity, encourages growth, and values every voice at the table.

We’re currently looking for an energetic, driven, outgoing QC & Inventory Team Lead to join our incredible team in Vancouver, Canada.

Here’s a peek at what makes working here so awesome:

• Total Wellness: Comprehensive health, dental, and vision plans, plus paid sick days and vacation time to recharge and reset.
• Beyond the Basics: Flex statutory holidays, employer RRSP matching, and sweet staff discounts on products you’ll actually want.
• Room to Grow: Ongoing training, real career development, and a clear path to where you want to go.
• Culture That Cares: Inclusive, collaborative, and full of heart. Your ideas matter, and your contributions count.
• People-First Vibes: From our distribution centres to our showrooms, you’ll work with passionate, friendly folks who genuinely care.
• Perks, Perks, Perks: And trust us, there’s even more where that came from.

Come see what makes SanMar Canada different, and discover what’s possible when you’re part of something authentic.

JOB SUMMARY

Reporting directly to the Warehouse Supervisor, the role of the Inventory Control & QC Team Lead is responsible for the management of the cycle count program and QC processes. Additional responsibilities include support of Inbound/Outbound daily operations as well as QC Coordinator.

REQUIRED QUALIFICATIONS & EXPERIENCE

• Post Secondary education preferred, High school diploma or equivalent required
• Previous warehouse experience is preferred
• Working knowledge of PICK (internal system) and location maintenance, utilizing RF system
• Must be Class 2 MHE Narrow Aisle certified
• Must possess methodical problem-solving skills
• Must demonstrate critical thinking abilities on a continuous basis
• Must possess excellent communication and interpersonal skills, both verbal and written
• Detailed oriented and thrives for the highest level of accuracy
• Ability to maneuver effectively and efficiently through all computer systems as trained
• Ability to maintain and exceed warehouse accuracy and productivity standards
• Ability to recognize “Big Picture” impacts to the business and plan accordingly
• Proficient in Microsoft Office programs, ie Outlook, Word, Excel
• Possess Immaculate record keeping abilities
• Experienced in general warehouse procedures

WORKING CONDITIONS

• 40 hours per week; occasional overtime required
• Must wear CSA approved safety footwear with protective steel toes and other personal protective equipment as required for working within the warehouse environment
• Able to work at heights of 20 plus ft on Narrow Aisle Order Picker
• Able to sit and operate a computer for extended periods
• Walking/standing for extended periods and able to lift and carry weight up to 50lbs
• Repetitive bending, pulling, and stretching throughout the day

RESPONSIBILITIES

• Point of contact for Supply Chain Specialist inquiries and related information
• Consistently enforce, meet or exceed Department expectations for productivity levels as necessary
• Responsible for resource planning as needed
• Maintain a neat and tidy work environment
• Responsible for meeting or exceeding established customer service objective standards
• Must maintain an excellent attendance and punctuality record. Must be reliable and available at assigned shift and designated work area
• Ensure clear communication and up to date, accurate information is shared with co-workers and team members in a timely manner
• Respond to emails in a timely fashion and all emails addressed by EOD
• Follow procedures as outlined in QC training manuals and QC online resources
• Lead team of warehouse associates in a fast-paced environment to achieve required objectives
• Responsible for training, cross-training and mentoring of staff to ensure continued efficient operation of department
• Ensure that warehouse is safe, secure, and complies with OHS regulations & enforce safety rules and regulations. Exhibit responsible and sound judgement to keep associates safe
• Ensure effective management of inventory
• Provide effective, supportive coaching and feedback on a regular basis to direct reports
• Contribute to the creation, enforcement and updates of all QC and Inventory control SOPs
• Make recommendations on process and personnel improvement opportunities
• Ensure all operating equipment is maintained in working functional condition
• Inspect incoming inbound shipments
• Confirm specifications; conduct visual and measurement tests; rejecting and returning unacceptable materials
• Complete all QC required documentation
• Complete inspection on all QC special picks as the highest priority
• Document inspection results and ensure all logs and reports are updated
• Co-ordinate all QC projects with the Operations team. Responsible for tracking and progress reports as needed
• Check files regularly to maintain up-to-date status
• Inspect incoming QC returns
• Plan and conduct cycle counts to meet established schedule and provide all required reports
• Uploading for cycle counts
• Responsible for the adjustment of cycle count results
• Maintenance of cycle count book
• Investigate and adjust inventory discrepancies
• Generate cycle counts and coordinate physical counts with supervisors
• Record and report on daily count statistics
• Keep organize record of all count process and results for audit purposes
• Ensure all counts are completed based on ABC analysis to meet all year end deadlines
• Liaise with auditors on site and provide procedural explanations when requested
• Liaise with Finance to understand best practices and auditor requirements
• Assist with processing of customer returns
• Monitor supply levels (bags, tape, etc.) and advise key personnel when low
• Adhere to current and future company policies and standards to ensure a safe and agreeable working environment
• Responsible for ensuring all policies are adhered to and must communicate any breach of policy to Human Resources or Senior Management
• Assist in other areas of the warehouse and additional duties as required by management

WORKING RELATIONSHIPS

• Participates in general warehouse meetings & work in cooperation and communicate effectively with all levels of the SanMar Canada team
• Support and respond to internal customer needs and requests in a timely manner
• Work effectively and efficiently with little supervision
• Keep co-workers informed of activities that have implications to their department
• Openly communicate any successes, concerns, or problems related to the job

The Authentic T-Shirt Company®/SanMar Canada is an Equal Opportunity Employer and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process.

We thank all applicants for their interest; however, only those considered for an interview will be contacted.

Monday - Friday / 6:00 AM - 2:30 PM