Program Assistant

Hours per Week: 35

Salary Grade: Level N

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

The Department of Psychology’s mission is pursuit of excellence in teaching, research and service which aligns with Western’s mission of providing the best student experience among Canada’s research-intensive universities.

As an integral member of the Department of Psychology’s administrative team, the Program Assistant reports directly to the Administrative Officer, taking direction on academic matters from the Undergraduate Program Chair and Department Chair. The Program Assistant exercises initiative and judgment in the performance of tasks related to the position and has primary responsibility for the provision of administrative support of undergraduate programs and the advising of students within departmental guidelines. In particular, this position supports the recruitment, add/drop and adjudication processes within the undergraduate portfolio. The Program Assistant works closely with all members of the Department in support of the Department’s strategic direction and ensures the accurate communication of information regarding its undergraduate programs.

Education:

• 3 year university bachelor’s degree, preferably in business administration or psychology

Experience:

• 3 years administrative experience in an academic environment providing customer service
• Previous experience working with students is preferred

Knowledge, Skills & Abilities:

• Excellent verbal and written communication skills with the ability to listen, inform, explain, and advise students on academic processes and regulations
• Working knowledge of University policies and department practices preferred
• A strong record of teamwork with the motivation and ability to work independently with little supervision
• Ability to process information with a high degree of accuracy
• Ability to work independently and maintain direction and focus through proactive planning and organized approaches to work
• Strong problem-solving skills with the ability to research/investigate issues and resolve problems
• Knowledge of general office procedures including records management systems
• Intermediate computer skills in Microsoft Office suite
• Strong customer service skills to handle enquiries and resolve issues in a professional and timely manner
• Ability to work in a fast-paced environment, meet tight deadlines and adapt to growth and change
• Ability to multi-task and maintain an organized and effective personal work environment.
  

Western welcomes applications from all qualified individuals; however, it is the university's policy to give first consideration to all qualified UWOSA applicants.

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.