Privacy and Health Information Services Lead

Overview and Purpose of the Role

Reporting to the Director, Quality, Safety & Enterprise Risk, this role will play a key leadership role in the development and implementation of policies and procedures related to health information management and privacy, ensure data quality and privacy of health information, medical coding, abstracting, and the management of health records, including the release of information. This is also an exciting opportunity to be a part of the building process for a new electronic medical record (EMR) system using Meditech MaaS.

Key Duties & Responsibilities:

Policy and Procedure Development

• Lead the creation and continuous improvement of health information management and privacy policies, procedures, and guidelines to ensure compliance with regulatory standards, including the Personal Health Information Protection Act (PHIPA) and other relevant provincial and federal health regulations
• Ensure that policies support efficient and accurate health information processes

Data Quality and Medical Coding

• Oversee the development and execution of data quality audits and implement corrective actions to ensure the integrity, accuracy, and confidentiality of health information records
• Implement strategies to monitor and maintain high standards for data entry, documentation, and storage
• Oversee the accurate and timely coding of all clinical procedures using the appropriate classification systems, including ICD-10-CA, CCI, and other relevant coding standards

Abstracting and Decision Support

• Ensure that abstracting practices comply with reporting and billing requirements (e.g., Ontario Health/CIHI/OH-CCO), supporting accurate reimbursement processes, quality improvement, and research activities, as required
• Provide analytical support to leadership and clinical teams by preparing reports, trends, and insights that can improve patient care, operational efficiency, and decision-making
• Support the development and implementation of data-driven solutions to enhance client outcomes, satisfaction, and operational performance

Health Records Management

• Manage the complete lifecycle of electronic health records, ensuring they are properly stored, organized, and securely archived and disposed of according to legal and ethical guidelines
• Oversee the release of health information, ensuring compliance with legal requirements and patient confidentiality standards
• Ensure the transition of any paper-based records to EMR, where necessary, to digitize and ensure full accessibility of health records

EMR Implementation

• Support the planning, configuration, and rollout of Meditech MaaS, to ensure it supports health information management standards, processes, and guidelines
• Continuously assess the effectiveness of the EMR system and recommend system enhancements based on user feedback and clinical needs

Privacy Management

• Support privacy program activities, including privacy breach management, training, awareness, auditing, and privacy risk management

Other responsibilities include

• Work collaboratively with other departments, including IT, clinical teams, and administration, to ensure the effective management and integration of health information systems
• Provide support and training to team members

Corporate Responsibilities

• Participate in all mandatory training requirements and work in compliance with the Occupational Health and Safety Act and Regulations, company Policies and Procedures, as well as established industry guidelines
• Be responsible for and ensure that all staff supervised are trained and work in compliance with the Occupational Health and Safety Act and Regulations, company Policies and Procedures, as well as established industry guidelines

Skills & Qualifications:

• Certification and active member in good standing with the Canadian Health Information Management Association required
• Certification in Privacy (CIPP/C or CIPM), or willing to pursue within 6 months of hire required
• Minimum of 3 years experience in Health Information Management and/or Privacy required
• Minimum 2 years in a leadership or supervisory role preferred
• Strong knowledge and experience with Meditech EMR system is a significant asset
• In-depth understanding of health data standards and privacy and security regulations, including PHIPA, and Canadian Anti-Spam Legislation
• Experience with hospital coding (ICD-10-CA, CCI) and billing systems
• Experience with Power BI and other data visualization tools is an asset
• Proficiency in programming languages including Sql, R is an asset
• Strong organizational, critical thinking, analytical, and problem-solving skills
• Detail-oriented with a focus on accuracy and compliance
• Excellent verbal and written communication skills
• Strong leadership skills with the ability to foster a collaborative and supportive work environment
• Proven ability to work in a fast-paced environment and manage multiple projects simultaneously
• Proactive approach to improving processes and systems for better operational efficiency
• Ability to adapt to new technologies and systems quickly
• Computer proficiency in MS Office (Word, Excel, Outlook)
• Satisfactory passing of a criminal record check/vulnerable sector check
• Provide proof of Immunization and TB records

Job Type: Full-time

Pay: $102,000.00-$120,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match

Application question(s):

• What is your availability to start work?
• Have you ever been convicted of an offence for which a pardon has not been granted? Yes or No

Work Location: In person