Duties and Responsibilities:
Under the direction of the Manager, Health Clinic, and with supervisory support from the Medical Office Administrator, the Patient Services Coordinator arranges medical and counselling appointments for a large group practice of physicians and counsellors; handles medical inquiries of a personal and confidential nature; performs patient database maintenance so that all client demographics and medical insurance information is accurate and up-to-date; provides information on Health & Counselling Services programs and services; provides back up in the accounts office; and assists in developing new administrative processes and procedures as required.
Qualifications:
- Strong interpersonal and problem-solving skills are essential to deal with day to day activities as is good judgement, initiative and resourcefulness. Confidentiality must be maintained at all times.
- Tact and discretion are required in handling inquiries and patients who, in most instances are unwell.
- Ability to ask questions to determine the need of the individual while exercising discretion and good judgement.
- Familiarity with medical terminology and medical insurance regulations.
- Ability to work effectively both independently and as a team member.
- Ability to multi-task with constant interruptions while completing tasks with a high degree of accuracy in a very demanding environment.
Education and Experience:
- Secondary school plus two years' medical office assistant training is required.
- A minimum of two years’ experience in a health care setting is required, or the equivalent combination of education and experience.
- Experience working with electronic medical records is mandatory.
- Knowledge of medical and pharmacology terminology is required, as is experience with medical billing. ASIST Training an asset.
HR Note:
Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.