Are you a highly organized, people-focused professional who thrives in a dynamic environment and takes pride in delivering outstanding patient experiences? Join our vibrant and inclusive team in Oakville as a Patient Care Coordinator and play a key role in ensuring our patients feel supported, valued, and cared for at every step of their journey. At our clinic, you'll be part of a collaborative and fast-paced setting that embraces learning, teamwork, and a positive, fun workplace culture.
About Us:
Triangle Physiotherapy is a multi-disciplinary physiotherapy and rehabilitation facility with 8 locations across the GTA. Our wide range of services includes Physiotherapy, Pelvic Floor Physiotherapy, Pessary Fitting, Vestibular Rehabilitation, Shockwave Therapy, Chiropractic, Naturopathic Medicine, Massage Therapy, Acupuncture, Gait Analysis & Running Assessments, Custom Orthotics, and Custom-Fit Braces. Our team comprises of professionals who are enthusiastic, compassionate & most importantly, love what they do! We endeavor to make your rehabilitation experience as comfortable & pleasant as possible.
Duties & Responsibilities (Not Limited to) :-
- Welcome and check in/out patients with warmth and professionalism.
- Efficiently manage and schedule appointments (in-person and by phone).
- Communicate effectively with patients, insurance providers, and physician offices via phone, email, and fax.
- Process billing for third-party payers, including WSIB and Auto Insurance.
- Track and document all approvals and denials of submitted treatment plans.
- Perform light housekeeping duties, including laundry, to maintain a clean and welcoming clinic environment.
- Manage accounts receivable and support collection processes.
- Monitor and update patient benefit coverage information.
- Follow all disinfection and sanitization protocols in compliance with COVID-19 safety standards.
- Contribute to a high-quality, patient-centered experience every day.
Requirements:-
- 3-4 years of experience in a busy medical or customer service setting (Physiotherapy, Chiropractic, or Dental clinic experience preferred).
- Medical Office Assistant diploma or relevant training/experience is an asset.
- Ability to manage and schedule a high volume of patients per day while retaining the ability to make sure patients follow their treatment plan visit frequencies.
- Excellent interpersonal and communication skills (especially phone manners).
- Highly self-motivated, organized, and able to multi-task in a fast-paced environment.
- Proficient in using computers and clinic management systems.
- Positive attitude and openness to process improvements and quality initiatives.
Schedule:
- Monday to Friday.
- Weekends as needed.
Job Type: Full-time
Pay: $18.00-$19.00 per hour
Work Location: In person