POSITION DETAILS

Grow with us!

The Opportunity!

• Manages a caseload of Passport clients as assigned by the manager.
• Reaches out to clients who have challenges using their Passport funds.
• Provides client service in the community (e.g., home visits, community meetings).
• Works with clients to develop a goal-oriented plan and budget to use Passport funding using an individualized and person-directed approach; focusing and building on the client’s strengths, and addressing identified needs.
• Supports clients/families to locate, access, and evaluate appropriate supports and community resources (e.g., personal support workers, day programs, residential options).
• Advocates for clients and provides information, referral, and support, as required
• Strengthens the capacities of clients, families and communities by fostering their inclusion, self-development, and participation within communities.
• Works with communities and members of the public at large to encourage and advocate for support individuals with disabilities by valuing and respecting their strengths, competencies, expertise, resilience, and capacities.
• Monitors client budgets and ensures that clients use funds within the Passport guidelines.
• Ensures that client information in the database is current and accurate including funding amount.
• Receives phone calls and emails and provides appropriate information.
• Ensures that client files are current and completed as per agency policies and procedures.
• Provides informed referrals to clients and remains up-to-date on community programs and services.
• Represents and promotes the interests of clients, the Passport Program, and FST with external groups and community as required.
• Completes other administrative tasks as required in a time sensitive manner.
• Collaborates with colleagues to meet clients’ needs and ensure quality service.
• Participates in regular supervision meetings with the manager.
• Participates in professional development as relevant for their position.
• May be assigned additional duties consistent with this role.
• Adheres to all safety protocols of the organization.

Qualifications

• A post-secondary degree in social work or a diploma as a social service worker or an equivalent combination of education and experience over a minimum three-year period (foreign credentials and relevant experience will be considered).
• Minimum of three years of experience in the social services field.
• Ability to promptly and effectively address potential risk(s) involving clients’ well-being and safety.
• Sound understanding of issues faced by people with developmental disabilities.
• Demonstrated experience working in a person-directed approach.
• Experience supporting individuals to identify community inclusion goals and work towards their achievement.
• Experience assisting clients to develop budgets and plans.
• Extensive knowledge of the developmental services sector and of community-based resources in the Greater Toronto Area.
Detail oriented
• - able to work with numbers and budgets as well as accomplish other administrative tasks in a fast-paced environment with tight deadlines.
• Good organizational, time management and computer skills including familiarity with database applications.
• Strong interpersonal and communication skills (e.g., verbal, written and listening).
• Ability to work independently and apply creative problem solving strategies.
• Ability to work collaboratively and to develop strong working relationships with other services providers, internally and externally.
• Demonstrated commitment to principles of social justice, equity, inclusion and cultural competency.
• Ability to work flexible hours (e.g., one evening per week).
• Valid Ontario driver’s license and daily access to a vehicle in order to provide client service in the community (e.g., home visits, community meetings).