Parts and Warranty Coordinator

**Pride Marine Group is seeking a Parts & Warranty Coordinator for our Rosseau Lake location**

For over 35 years family owned and operated, Pride Marine Group has been creating personalized watercraft experiences. We don’t just sell boats—we help bring customer’s visions for a life well lived to reality by connecting them to the vessel that will take them where they want to go and through our unparalled service.

What You Bring to the Role

• Ability to provide an exceptional level of customer service
• Outstanding verbal and written communication skills
• Great problem-solving skills, and strong ability to take initiative and be proactive
• Professional demeanor
• Strong organizational skills and the ability to multitask
• Basic understanding of math
• Commitment to personal development
• Advanced computer skills

What You'll Do

• Ensure parts are ordered within appropriate time lines
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
• Ensure inventory control measures and procedures are adhered to
• Maintain inventory levels according to seasonal trends
• Approve or deny warranty work orders when submitted based on knowledge as to whether or not the claim will be approved by the manufacturer
• In cases where approval is not certain or on larger warranty items, ensuring that the claim is submitted and approval from manufacturer is received in a timely manner
• Receive and/or chase payments from manufacturers and close warranty work orders
• Look for service bulletins and work with locations to identify their customers that are affected by those bulletins
• Coordinate timelines so warranty claims are submitted within manufacturer set times
• Maintain warranty at 3% of cost of sales
• Weekly meeting with Warranty Manager to review any OEM warranty issues
• Process parts orders: IE order/receive and allocate
• Source all parts required for the service department
• Ensure appropriate levels of customer communication
• Work with accounts payable to ensure all vendors are paid correctly
• Coordinate with CSR on all sublets
• Work with Location Manager to achieve budget goals
• Work as a team with all Crewmembers
• Follow all Health & Safety policies and procedures
• Lift heavy parts on a regular basis
• All other duties as assigned
• Generate revenue by promoting retail and wholesale sales
• Provide excellent service for both retail and internal customers
• Work closely with Technicians and Customer Service to assign and keep track of all issued parts

What We'd Like From You

• 1 to 3 years with parts related experience in the automotive or marine industry considered an asset
• Able to work irregular hours including weekends during peak periods
• Boating license considered an asset

What's In It For You

• Full benefits
• Hourly bonus based on meeting monthly budget targets
• Defined training plan
• Annual workplace improvement allowance of up to $150
• Demo boat for shared employee use at each location

Pride Marine Group is an equal opportunity employer committed to providing equal opportunities in all aspects of employment. Accommodations are available upon request through our Human Resources Department for candidates taking part in all aspects of the recruitment process.

We thank you for your interest in Pride Marine Group, however only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $22.00-$27.00 per hour

Expected hours: 42.5 per week

Additional pay:

• Bonus pay

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Muskoka, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer Support and/or Client Services: 1 year (preferred)
• Marine, Automotive and/or Parts and Warranty: 1 year (preferred)

Work Location: In person

Expected start date: 2025-06-30