RIndigo Park Canada is seeking a customer-focused and detail-oriented Reservation Clerk to join our team at Pearson Airport. As a global leader in parking and mobility solutions, we’re looking for someone who thrives in a fast-paced environment, enjoys helping people, and can manage multiple priorities with accuracy and professionalism.
What You’ll Do
Support customers with their use and navigation of the parking reservation platform.
Greet and assist customers in person, over the phone, and via email, delivering a friendly and efficient experience.
Inform and advise customers and clients on our products and services.
Respond to email queries in a timely and professional manner.
Investigate transactions and provide solutions for parking transaction discrepancies.
Review transactions and process refunds/payments as required, maintaining accurate tracking logs.
Monitor voicemails and respond to customer inquiries courteously and efficiently.
Assist with parking permit duties and provide staff relief as required.
Perform reservation administration duties and general office support as directed.
Generate and submit reports according to internal deadlines.
Maintain confidentiality and accuracy when entering and managing customer data.
Collaborate with team members to ensure a high level of customer satisfaction.
What You Bring
Minimum 2–3 years of customer service experience, preferably in environments such as retail, hospitality, parking, or call centers.
Strong English communication skills (both verbal and written), with a positive attitude and openness to direction and feedback.
Proven customer-service-oriented mindset and problem-solving abilities.
Experience with reservation or ticketing systems is an asset.
Proficiency in Microsoft Office (Word, Excel) and general computer use.
Bilingualism in English and French is a strong asset.
Ability to stay calm under pressure in a fast-paced environment.
Comfortable working independently with minimal supervision.
Strong attention to detail and concern for accuracy and customer satisfaction.
Exceptional time management and organizational skills.
What Makes You a Great Fit
You bring a professional, client-first attitude to everything you do.
You’re tech-savvy and comfortable navigating new systems and tools.
You take initiative and pride in delivering quality work.
You enjoy being part of a supportive team and helping others succeed.
You’re eager to learn and contribute to a positive, customer-centric environment.