We are currently seeking an experienced Order Entry/Customer Service Representative to join our growing team.
VDG (Van der Graaf) is a well-established industry leader in manufacturing drum motors for all type of belt conveyor applications. If you would like to join a dynamic team while improving your skills, then we would like to meet you!
POSITION SUMMARY:
We are seeking an experienced Order Entry / Customer Service Representative with a strong background in the industrial or manufacturing sector and a demonstrated mechanical aptitude. The successful candidate will be responsible for delivering excellent customer service, accurately processing orders, and coordinating with internal departments to ensure timely delivery.
Job Responsibilities:
- Respond promptly and professionally to customer inquiries, providing accurate product information, pricing, and lead times.
- Accurately enter and manage customer orders and quotations in the system, ensuring clarity on specifications and delivery requirements.
- Coordinate with the production and planning teams to meet special delivery requests or custom product configurations.
- Interpret basic technical product details to assist customers with selection, compatibility, and order accuracy.
- Follow up on open orders, backorders, and delivery timelines to ensure customer expectations are met.
- Build strong relationships with customers by delivering courteous, solution-focused support.
- Maintain up-to-date knowledge of product lines, including mechanical components and applications, to better support customer needs.
- Collaborate cross-functionally with Sales, Engineering, and Production to resolve issues and ensure seamless service.
- Proactively identify potential order or delivery issues and take initiative to resolve them in a timely manner.
- Maintain organized records of all customer interactions and order activity for accurate reporting and follow-up.
Qualifications:
- Post-secondary education (College Diploma or University Degree) in Business, Engineering Technology, or a related field.
- Minimum of 3 years’ experience in customer service or order entry within a manufacturing or industrial environment.
- Strong mechanical aptitude with the ability to understand and communicate technical product details and configurations.
- Proficient in Microsoft Office (Word, Excel, PowerPoint); experience with ERP systems such as EPICOR is a strong asset.
- Excellent organizational and time management skills with the ability to manage multiple priorities in a fast-paced, deadline-driven environment.
- Strong problem-solving and decision-making skills; able to work independently with minimal supervision.
- Exceptional verbal and written communication skills, with a professional and courteous demeanor.
- Fluent in English (spoken and written); proficiency in Spanish is considered an asset.
- Demonstrated ability to work collaboratively within a cross-functional team environment.
We offer a competitive salary, company paid benefits, RRSP match-up, vacation/sick time and other perks.
Check us out at vandergraaf.com. Apply today!
About VDG
VDG is the leader in the design and manufacturing of high-quality, premium-efficiency drum motors for all types of belt conveyor applications, from food processing, packaging, warehousing, postal, parcel, and baggage handling to ship loading, power generation, mining, and aggregate.
The VDG Drum Motor is a one-component conveyor drive that has all drive components, including the electric motor, gear reducer, and bearings, enclosed inside the drive drum, increasing mechanical and electrical efficiency, optimizing space, and promoting operator safety.
Manufacturing in-house in the USA and Canada for 40 years, using cutting-edge production technology and automation, and with continuous improvements through R&D, VDG ensures product quality, short lead-times, and after-sales service.
VDG is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. Accommodation for candidates with disabilities will be provided in all parts of the hiring process. If such accommodation is required, applicants are requested to make their needs known in advance.
Job Type: Full-time
Expected hours: 37.5 per week
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Experience:
- Order Entry: 3 years (preferred)
- Customer service: 3 years (preferred)
- Microsoft Office: 3 years (preferred)
- ERP systems: 3 years (preferred)
Language:
- Spanish (preferred)
Work Location: In person