About Designs by Nature Gems
Designs by Nature Gems is a crystal jewelry studio in Bloordale (West End Toronto). We create ethical, handcrafted pieces and run a collaborative, kind, and efficient studio culture grounded in clear communication and work–life balance.
Role Overview
Reporting to the Production & Dispatch Manager, the Online Dispatch Assistant prepares and processes online orders across Etsy, our website, and wholesale portals, and responds to client messages (including photo replies). This is a four-month contract with potential renewal based on performance. Please do not apply if you’re seeking full-time work.
Responsibilities
- Pick, pack, and ship orders for Etsy, website, and wholesale platforms
- Generate labels; update tracking; coordinate carriers; maintain packing standards
- Monitor and respond to client messages (Etsy and other platforms), including sending photos and answering product/ship-time questions using brand tone and templates
- Maintain accurate inventory counts; restock packing materials; light QC
- Prepare components for production as needed; support studio flow on busy days
- Contribute ideas to improve dispatch speed, accuracy, and client experience
Skills & Qualifications
- Strong written communication and customer service; calm, professional tone
- Detail-oriented in a fast-paced environment; reliable time management
- Comfort with online order systems (Etsy, Shopify/website, basic shipping apps); Excel/Google Sheets proficiency (brief skills check may be requested)
- Self-motivated, solution-oriented, and collaborative—no task too small
- Hands-on/“maker” experience is an asset (not required)
Role Type & Compensation
- Part-time employment with contract renewal based on performance
- Perks: 15% staff discount; supportive, inclusive studio culture; growth opportunities.
- Benefits (eligible after 4 months with contract renewal): paid sick days; extended health; disability and life insurance.
- Start: ASAP
- Location: On site in Bloordale, Toronto (some messaging may be done remotely when appropriate)
Equity, Diversity & Inclusion
Designs by Nature Gems is an equal-opportunity employer. We’re committed to an inclusive workplace and do not discriminate based on age, colour, disability, national origin, race, religion, sex, sexual orientation, or any protected class under applicable laws.
Job Types: Part-time, Fixed term contract
Contract length: 4 months
Pay: $18.00-$22.00 per hour
Expected hours: 10 – 20 per week
Benefits:
- Company events
- Disability insurance
- Extended health care
- Paid time off
- Store discount
Work Location: In person