Job description
This is a full-time position, working in our Richmond Hill office. The successful candidate will have excellent communication and marketing, customer service skills, positive attitude, multi-task with minimal supervision, and willing to learn.
Responsibilities:
· Establish and maintain strong relationships with guests, owners, and vendors
· Assist home owners with the entire process of landing their properties to the OTA listing
· Keep a good relationship with home owners on a daily basis and be responsible for answering home owners’ questions and concerns in regards to all aspects about rental information and statements
· Develop and implement policies and procedures for rental properties, ensuring compliance with local laws and regulations
· Implement cost-saving measures for maintenance and repairs, and optimize expenses for the home owners
· Assist to manage the entire rental process from start to finish, including responding to inquiries, booking reservations, and coordinating check-in/check-out as needed
· Develop and implement policies and procedures for rental properties, ensuring compliance with local laws and regulations and reducing legal risks
· Perform administrative tasks, including statement, record keeping, reporting, and other payments.
· Support other office administration works as instructed.
Qualifications:
- Bachelor's Degree preferred in business management, hospitality major
- Strong customer service skills
- Strong written & oral communication skills
- Strong negotiation skills
- Knowledge/experiences in short term rentals
- Fluent in Mandarin speaking and writing
- Business Process Improvement Skills
- Self-motivated and responsible, detail oriented person
Experience:
- Office administration and customer service: 3 year (preferred)
- Property management: 1 year (preferred)
Job Type: Full-time
Pay: $60,000.00-$70,000.00 per year
Benefits:
- Extended health care
- Paid time off
- Vision care
Work Location: In person