Primary Functions
The Night Auditor is responsible for ensuring the highest standards of hospitality are always demonstrated when assisting guests within the hotel. This position will audit, balance and report on the various areas of the hotel to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud.
This position is full time including weekends and holidays and the hours are 11:00 PM to 7:00 AM (overnight).
Duties and Responsibilities
- Provide courteous service that meets or exceeds customer expectations.
- Completing the Audit Process, including but not limited to compiling, balancing, and preparing end-of-day reports, verifying, and balancing daily charges, making corrections as needed, authorizing credit cards and conducting express checkouts, balancing guest ledger postings, and running the night audit final report
- Distribute reports as required, in a timely manner
- Perform the duties of a Guest Service Agent
- Assist PBX in taking and placing wake-up calls, as needed
- Distribute reports as required, in a timely manner
- Assist PBX in taking and placing wake-up calls, as needed
- Perform the duties of a bell persons requested
- Identifies and forwards emails, incoming faxes, mail, packages, and messages promptly.
- Maintains regular attendance as required – schedule may vary according to needs of the hotel.
- Ensures organization and cleanliness of the front desk area.
- Checks for duplicate reservations and ensures all wake up calls are logged
- Verifies the key sign in sheet noting any keys that may be missing.
- Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
- Adheres to all Nova Hotels standards, including Hygiene and Grooming, Health and Safety, Fire Safety, Key Deliverables and Guest Interactions.
- Always provides exceptional guest service.
- Ensures customer concerns are addressed in a timely and professional manner
- Other projects/duties as assigned
Qualifications
- High School diploma. Previous training in hospitality is considered an asset
- 1-2 years’ experience in hospitality industry is considered an asset. Experience in POS and switchboard is an asset
- Must be legally entitled to work in Canada
Core Competencies
- Analytical & Critical Thinking
- Customer Service Skills
- Computer & System Literacy
- Conflict Resolution.
- Communication Skills.
- Self-directed
- Supervising Others
- Problem Solving
What We Offer
- A competitive wage
- An opportunity to work in a progressive, exciting team environment
- Employee discount at sister properties
We thank all applicants for their interest in Nova Hotels, however only those considered for an interview will be contacted.